You'll need to be signed in to your Gusto account to contact us—our support team is available by email, chat, or phone, with the exception of the observed holidays listed below.
If you don't have access to your account, try the resources below to find your email, password, and more:
Use the dropdowns below to learn more, or use CMD + F (or CTRL + F) to search for keywords throughout the article.
If you can't find the answer to your question in our Help Center, sign in to your Gusto account to send an email, chat, or schedule a callback. To do so:
Find your code by visiting gusto.com/code and signing in to your account. Gusto asks for this 6-digit security code to verify your identity and keep your information safe.
Gusto asks for your 6-digit security code when you call us to verify your identity and keep your information safe.
You can find your security code by visiting gusto.com/code and signing in to your account.
Our support team is available by email, chat, or phone, except for the following observed holidays.
Calendar year 2024
If you submitted a ticket about payroll, taxes, benefits, or reported a notice in Gusto, you can now check the status of it.
Toggle between the Open and Closed tabs to find current and historical tickets.
For tickets in the Open tab, you'll see:
In-progress: This has been assigned to someone on our team, and we’re looking into it. We’ll be in touch soon.
For tickets in the Closed tab, you'll see: