Pro-tip: Chatting with us is 87% faster, and we solve problems 9 times quicker than if you email us.
You must be signed in to your Gusto account to contact us—our support team is available by chat, phone, and email.
Use the dropdowns below to learn more, or use CMD + F (or CTRL + F) to search for keywords throughout the article.
If you cannot find the answer to your question in our Help Center, sign in to Gusto to contact us—our support team is available by chat, phone, or email.
Find your code by visiting gusto.com/code and signing in to your account. Gusto asks for this 6-digit security code to verify your identity and keep your information safe.
Gusto asks for your 6-digit security code when you call us to verify your identity and keep your information safe.
You can find your security code by visiting gusto.com/code and signing in to your account.
Our support team is only available over chat on the following observed holidays.
If you submitted a ticket about payroll, taxes, benefits, or reported a notice in Gusto, you can now check the status of it.
Toggle between the Open and Closed tabs to find current and historical tickets.
For tickets in the Open tab, you'll see:
In-progress: This has been assigned to someone on our team, and we’re looking into it. We’ll be in touch soon.
For tickets in the Closed tab, you'll see: