Contact Gusto or check the status of a support ticket

If you cannot find the answer to your question in our Help Center, sign in to Gusto to contact us—our support team is available by chat, phone, or email.

1. Sign in to your Gusto account—if you don't have access to your account, get help signing in.
2. Head to the Help section.
3. Let us know what your question is about by using the search bar at the top of the page.
4. Check out the “Related actions” and “Related articles from our Help Center” for common questions that we have quick actions and answers to. 
5. If you'd like to speak to someone, under the “Need to get in touch?” section, click Contact us.
6. Choose one of the available contact options. 
   • We may ask you to describe your issue before you're presented with the relevant contact us option(s).
     • Occasionally, we may only offer certain contact channels based on the issue (ex. tax notices, which must be emailed in).
   •  For support in Spanish, choose to call us to get help faster.

Hours of operation

• Chat hours: 5am – 5pm PT; Mon – Fri
• Callback hours: 5am – 5pm PT; Mon – Fri
• Email: We recommend you try to chat with us or call us first, but you can send an email at anytime from your Gusto account.

Locate your security code for a phone call (different from 2-step verification code)

Gusto asks for a 6-digit call-code to check that it’s really you and keep your account safe.

• Heads up: This call-code is not the same as your 2-step verification code. If you’re having trouble with 2-step codes, you can usually still prove your identity and get into your account without calling us.

If Gusto asks for a security call-code while you’re on hold:

1. Go to gusto.com/code.
2. Enter only your email and password—we will not send or ask for a 2-step verification code.
   • If you do not know your email or password, click here to learn how to find or reset it.

Gusto asks for a 6-digit call-code to check that it’s really you and keep your account safe.

• Heads up: This call-code is not the same as your 2-step verification code. If you’re having trouble with 2-step codes, you can usually still prove your identity and get into your account without calling us.

If Gusto asks for a security call-code while you’re on hold:

1. Go to gusto.com/code.
2. Enter only your email and password—we will not send or ask for a 2-step verification code.
   • If you do not know your email or password, click here to learn how to find or reset it.

Our support team is only available over chat on the following observed holidays.

Calendar year 2025

• New Year’s Day (Observed): January 1, 2025
• Martin Luther King Jr. (MLK) Day: January 20, 2025
• Presidents’ Day: February 17, 2025
• Memorial Day: May 26, 2025
• Juneteenth: June 19, 2025
• Independence Day: July 4, 2025
• Labor Day: September 1, 2025
• Thanksgiving Day: November 27, 2025
• Christmas Day: December 25, 2025

If you submitted a ticket about payroll, taxes, benefits, or reported a notice in Gusto, you can now check the status of it.

View a list of open and closed tickets

1. Sign in to your profile.
2. Head to the Help section.
3. Next to “Check up on the status of your tickets”, click the View support tickets link.
4. Click the subject of a ticket to get additional detail about the ticket status.

Toggle between the Open and Closed tabs to find current and historical tickets.

For tickets in the Open tab, you'll see:

• The subject
• A reference number
• A submission date
• A status—either “Received” or “In-progress”

  • In-progress: This has been assigned to someone on our team, and we’re looking into it. We’ll be in touch soon.

For tickets in the Closed tab, you'll see:

• The subject
• A reference number
• A submitted date
• A closed date