Fact: Calling or chatting with us reduces the response time by an average of 87%, and issues are resolved 9 times faster than email.
Contact our team right from your Gusto account—if you don't have access to your account, try the resources below:
Our support team is available by email, chat, or phone, with the exception of the observed holidays listed below.
If you can't find the answer to your question in our Help Center, sign in to your Gusto account to send an email, chat, or schedule a callback. To do so:
A callback is available Mon - Fri. You can email us anytime.
Callback hours
Chat hours
Locate your security code for a phone call
Find your code by visiting gusto.com/code and signing in to your account. Gusto asks for this 6-digit security code to verify your identity and keep your information safe.
Gusto asks for your 6-digit security code when you call us to verify your identity and keep your information safe.
You can find your security code by visiting gusto.com/code and signing in to your account.
Our support team is available by email, chat, or phone, with the exception of the following observed holidays.
Calendar year 2023
If you submitted a payroll-related ticket in Gusto, you can now check the status of it.
Keep in mind that questions related to company or employee health insurance are not shown here yet.
For cases in the Open tab, you'll see:
In-progress: This has been assigned to someone on our team, and we’re looking into it. We’ll be in touch soon.
For cases in the Closed tab, you'll see: