Contact Gusto Support
You can reach us by chat, callback, or email. Chat is the fastest way to get help. We solve most issues up to nine times faster through chat than by email.
Why you need to sign in to contact us
Signing in is how we confirm your identity before we can discuss your account. This applies no matter how you reach us — even a phone call requires identity verification.
Admins: we may also ask about your company’s default funding bank account — for example, the last 4 digits of the account number — to confirm that you are authorized to make changes for your company. You can find your company bank account details in Gusto before you contact us.
If you cannot sign in right now, fix your sign-in issue first. That article covers passwords, the email address on your account, 2-step verification codes, passkeys, and locked accounts. Once you are in, you can reach us by chat, callback, or email.
Left your company? If you have been paid through Gusto, you can still sign in to your Gusto profile and pay records, like tax documents, after your job ends—so you can still reach us.
No Gusto account yet? If you are setting up a company, create a Gusto account for your company — it is free to start, and you can get help from inside the account once you are in. If your employer is still adding you, you cannot sign in until they send your welcome email — ask them to resend the invite, or find the email address Gusto has for you.
Web browser
To contact us from your web browser:
Click the help icon — a speech bubble with a question mark —
in the top-right corner of the page. Premium plan only: if your company is on Premium, click the Premium button next to the Gusto logo instead. If you do not see a Premium button, use the help icon.
On the mobile app? Tap the person icon in the top-right, then Get help. (See the Mobile app tab.)
Tell Gus, our AI assistant, what your question is, or learn more about Gus.
We will ask a few follow-up questions to connect you with the right team.
Choose how you would like to reach us: Chat, Request a callback, or Send an email.
Email is available outside of standard support hours.
Request a callback is available Monday–Friday, 5 am–5 pm PT. Availability may vary by plan and issue type. If you do not see this option, use chat or email.
After hours, Voice AI is available to help with basic needs and route your request to the right team.
Pro tip: Chat is the fastest way to connect with Gusto support.
Mobile app
When you contact Gusto from the mobile app, you’ll start by chatting with Gus, our artificial intelligence (AI) assistant. Gus may be able to answer your question right away, or connect you with a person.
To contact Gusto in the Gusto mobile app:
Open the Gusto mobile app and sign in.
In the top-right corner, tap the person icon.
Scroll down and tap Get help.
Tell Gus what your question is. Type your question, dictate it with the microphone, or upload a photo or file if it helps explain.
If you’d like to speak with a person, ask Gus to connect you with support, or type something like “talk to a human” or “contact support.”
Gus will offer one or more ways to reach a Gusto Support agent based on what’s available.
Chat with Support — Opens a live chat with a Gusto agent.
Email Us — Opens a form to send your question by email. Gusto Support replies by email during support hours.
Call Gusto — Gus shares the right phone number to call. Tap the number to start the call from your phone.
Pro tip: Chat is the fastest way to connect with Gusto Support, on the web or in the mobile app.
Here are our support hours:
Contact method
Hours (Pacific Time)
Days
💬 Chat
5 am – 5 pm
5 am – 3 pm
Monday–Friday
Saturday–Sunday
📞 Callbacks
5 am – 5 pm
Monday–Friday
Outside of support hours (slower)
Monday–Sunday
☎️ If you reach us after hours, Voice AI is available to assist with basic support needs.
We observe the following holidays in 2026. On these dates, only chat support is available.
January 1: New Year’s Day
January 19: MLK Day
February 16: Presidents’ Day
May 25: Memorial Day
June 19: Juneteenth
July 3: Independence Day
September 7: Labor Day
November 11: Veterans Day
November 26: Thanksgiving
December 25: Christmas Day
Important: You will need your email and password to get your call code. If you do not know your email or password, you can find or reset it first.
If you are waiting to talk to us on the phone — after you request a callback, or if you reached a Gusto phone number another way — we may ask you to share a 6-digit security call code. It confirms it is you before you reach an advocate, so we can route you to the right place. This is not the same as a 2-step verification code. If you need help with 2-step codes, follow these troubleshooting steps.
To get your call code:
Go to gusto.com/code.
Sign in with your email and password — we will not send or ask for a 2-step verification code. If you do not know your email or password, you can find or reset it.
Once signed in, you will see the call code. Say or enter it over the phone.