HR Resources

With the HR Resource Center you can get quick, reliable answers to your HR questions, protect your organization and your people, and confidently tackle HR challenges with the assistance of HR Professionals.

The HR Resource Center is only available to customers on the Concierge and Select plan—you can upgrade your plan at any time. 

In order to contact the HR Pros, you must be the designated HR Resource Center admin in Gusto. Learn more below.


Other HR Resource Center tools


Oftentimes employers need to crunch numbers in order to get a better idea of how employees may affect their bottom line. This section of the Tools area can help with a number of different HR issues. See below for a description of each available calculator:

  1. Cost Per Hire
    1. Hiring and training new employees can be a huge cost for employers. Use this calculator to determine your average cost per hire. Knowing your current cost per hire can help you better budget for both hiring and retention programs.
  2. Overtime
    1. Calculating overtime rates can be complicated when an hourly employee has multiple rates. Use this calculator to determine the applicable overtime rate for your hourly employees. Be sure to double-check the calculations in your payroll system.
  3. Employee Turnover
    1. Monitoring your employee turnover is an important step for organizations looking to increase employee performance and retention, and reduce turnover costs. Use the calculator below to determine your average turnover rate.
  4. Absenteeism
    1. Absenteeism can be expensive and demoralizing for an organization. Use the calculator below to determine your organization's absenteeism rate. The rate can be calculated for the entire organization or for smaller subsets such as functional or regional groups.
  5. ACA Full-Time Equivalent
    1. The Affordable Care Act’s Reporting Requirement and Employer Mandate only apply to employers with 50 or more Full Time Equivalent employees*. These employers are called Applicable Large Employers (ALEs) under the Act. The calculator below will determine the number of FTEs in your organization and, thus, whether your organization would be considered an ALE.
  6. ACA Safe Harbor
    1. The Affordable Care Act requires health insurance plans subject to the Employer Mandate be "affordable." Under the ACA, employers may not charge more than a certain percentage of an employee's income. This rate is calculated and announced by the IRS annually. Because employers often don’t know their employees’ household incomes, the Act provides three safe harbors to qualify as “affordable.” Use the calculators below to determine whether your plan qualifies as affordable under one or more of the safe harbors.
  7. ACA Penalties
    1. The Affordable Care Act's Employer Mandate carries penalties for employers who do not comply, often referred to as the Play or Pay penalties. Use this calculator to estimate your potential penalties under both the A Penalty and the B Penalty if you choose not to comply.

HR Fitness Test

This tool only takes a few minutes to complete and gives you a comprehensive look at your organization’s HR strengths and vulnerabilities.

Using the HR Fitness Test:

  • You'll be asked a series of questions regarding your current HR practices and policies. After the test is complete, your company will receive a score and report card detailing what you do well, and what your company could be doing better.
  • If your company is brand new, this test gives you insight into what you may already know, and what you may need extra help with during your transition into a full fledged business.
  • If your company is more established, this test helps give insight into what you're doing well, and reinforces best practices. It also alerts you to any potentially non-compliant practices you might have implemented previously, potentially saving you from HR violations or claims in the future.
  • While not as widely used as the handbook tools, we suggest that all new Concierge companies go through the HR Fitness Test so you can establish a plan to optimize your HR policies and practices.


Job Description Library

Job descriptions communicate the responsibilities and expectations for staff. They provide a crucial tool for managing both new hires and existing employees. You'll have access to a number of job description templates that are fully customizable. There are several categories of jobs, such as: Accounting/Finance, Business/Executive/Management, Construction/General Labor, and Legal Services. Within each category is a list of positions that have pre-populated information.

For example, within the Accounting/Finance category, these are just some of the available templates:

  • Accountant
  • Accounting Clerk
  • Accounting Manager
  • Accounting Manger - Advanced
  • Accounts Payable (A/P) Clerk
  • Accounts Receivable (A/R) Clerk

Minimum Wage Map

This is an interactive map to see minimum wage rates across the country, including notes on when they are scheduled to change.

While the Federal minimum wage has sat at $7.25 since 2009 - there are state specific minimum wage requirements that you may not be aware of. This section of your account helps you determine what the minimum wage is within your state. Localities with their own minimum wage laws will be listed on the righthand side, but you'll need to go to that state’s minimum wage entry in the Laws library for more detailed information. Alternatively, you can submit a ticket for guidance from an HR Pro.

Policy Library

The policy library contains recommended language for a comprehensive list of policies that could be included in an employee handbook. Review the full library or filter by topic, then copy and paste the policy you need directly into your employee handbook.

The policy library has different categories such as Benefits, Culture, Health & Safety, and Leaves of Absence. Within each category is a list of policies that you can use.

For example, within the Leaves of Absence category, you can get policies on the topics and more:

  • Bereavement Leave
  • Colorado Emergency Paid Sick Leave for COVID-19
  • District of Columbia Declaration of Emergency Leave - COVID-19
  • Family and Medical Leave Act
  • Jury Duty

It's recommended that you consult with an HR Pro to ensure the policy meets the compliance obligations applicable to your specific business and jurisdiction. You can also request the HR Pros create a custom policy that the company can use in their handbook.

Concierge plan changes and cancellation

Switching to a different Gusto plan (downgrading) or canceling your account will cause you to lose access to the HR Resource Center. 

If you’d like to retain copies of your tickets and documents in the HR portal, you must save them prior to the effective date of your downgrade/cancellation.