With the HR Resource Center, powered by Mineral, you can get quick, reliable answers to your HR questions, protect your organization and your people, and confidently tackle HR challenges with the assistance of HR Experts.
Primary admins, full access admins, and HR & onboarding admins who have the HR resource center permission subset can all access HR Resources in Gusto.
The core of the HR Resource Center, the HR Compliance Library, is full of information on various aspects of HR. A quick summary of each topic is listed below.
For questions about other topics, visit the HR Resource Center from your Gusto account and use the search bar in the portal to look for content and documents in the platform.
In order to contact the HR Experts, you must be a designated HR Resource Center admin in Gusto.
The HR Experts will not speak directly with an employee unless that employee is also a designated HR Resource Center admin in Gusto.
The HR Experts are there to help coach the HR Resource Center admins on best practices for situations, but cannot speak with employees about their specific situation(s).
Primary admins, full access admins, and any HR & Onboarding admin with HR Resource Center permissions enabled will have access to HR Resources. The Primary admin can add or remove HR Resource Center permissions for HR & Onboarding admins.
View or change the HR Resource Center admins for your company
With a variety of support options available, you may be wondering who to contact to best answer your question—your Gusto support team, the HR Experts, or someone else.
Use the information below to determine who is best suited to answer your specific question(s).
Contact the HR Experts when looking for compliance-related HR advice and general HR guidance. They’re the experts in state and federal law compliance and HR best practices. The HR Experts cannot provide legal or tax advice.
Questions the HR Experts will handle
Once you’ve gotten guidance from the HR Expert, you can work with Gusto support to take any related/necessary steps in Gusto.
Mineral HR Experts cannot provide legal or tax advice, industry specific compliance guidance, or international HR questions. See the specialist section below to understand when you’ll need to work with an outside expert.
Contact your Gusto support for Gusto-specific questions about payroll and benefits. They’ll be able to assist with taking actions in Gusto but cannot provide legal or tax advice.
Questions Gusto support will handle
For some issues, you may need to work with an employment lawyer, CPA, or another specialist in the relevant field.
Questions a specialist will handle
Q: Can I have a dedicated HR Expert assigned to my company?
A: Mineral has a pool of HR Experts dedicated to Gusto customers. This allows Mineral to route cases to a readily available Expert with applicable expertise to the specific question, as HR compliance regulations vary widely from state to state. Mineral HR Experts are also familiar with Gusto, and we have custom hand-off flows between our teams to provide a seamless customer experience.
Q: Can the HR Experts customize my HR policies?
A: HR Experts are able to provide expertise and can answer questions on policy/document best practices, and/or talk through considerations for drafting resources that suit your business goals, but cannot draft customized documents. Within the HR Resource Center powered by Mineral, you’ll have access to hundreds of policies and documents you can customize for your specific business needs, including a Job Description Builder, Salary Comparison, and more. We’re happy to help you find the resources you need.
The HR Experts are available Monday-Friday from 5am PT to 5pm PT. Head to the HR Resources section of your admin profile to get their phone number, or click the HR Support Tickets tile to submit a question.
Submit a ticket to the HR Experts
Alternatively, if you’re in the HR Resource Center, you can submit a new case or follow up on a case by clicking the profile icon in the top right corner, and clicking My Cases.
Check the status of a ticket submitted to the HR Experts
Here you can view the ticket submission, ticket status, and review responses.
Note: Each admin with access to the HR Resource Center has a private case queue with the HR Experts. These cases cannot be seen by other company admins. When a response is posted to your HR Experts question, you'll receive an alert via email. All questions and responses will be available in the same area, making it easy to view all historical information.
An employee handbook is a powerful tool used to communicate an organization's policies and practices, values, culture, and vision.
If you’re a Gusto customer with Priority support, you can create an employee handbook right from your HR Resource Center portal in Gusto. In order to contact the HR Experts, you must be the designated HR Resource Center admin in Gusto.
The HR Experts can answer questions about creating a handbook or about a specific policy, but are not able to create a handbook on your behalf or review a handbook.
Once a handbook is created, you can download the full handbook, or a single state, as an editable Microsoft Word document or as a PDF file by clicking the red Actions button in the top right corner. You can also upload the handbook in Gusto for employees to review in their account.
You'll receive alerts when laws change with suggested handbook policy updates, and you’ll be able to easily update your existing policies.
Q: Can I schedule a consultation on my handbook with an HR Expert?
A: Creating an employee handbook is a streamlined, automated tool called the Smart Employee Handbook Creator. With Smart Employee Handbook, you’ll be able to build a handbook to suit your company needs that can be customized directly within the HR Resource Center. When a policy requires updating due to a legislative or regulatory change, you’ll receive a notification so you can automatically update applicable policies in your handbook. HR Experts are happy to answer any specific policy questions or discuss handbook administration best practices.
Q: Can multiple handbooks be created?
A: You can create as many handbooks as needed for your business as your circumstances change. You can also create multi-state handbooks, and easily tailor them for individual states.
Q: Can I make changes to handbooks I created before the HR Resource Center was upgraded to the HR Resource Center powered by Mineral?
A: If you have an existing handbook, you can access this in Gusto by navigating to the HR Resources tab, then clicking the Employee Handbook tile, then selecting Archived Handbooks. To take advantage of the Smart Employee Handbook policy auto-update features, you'll need to create a new handbook by filling out a handbook wizard with basic information about your organization.
Your previous handbook(s) have been saved within the HR Resource Center for you to continue to access or download in Word format, which then can be edited manually. Existing handbooks will not be automatically updated as laws and policies change. With the Smart Employee Handbook, you can easily create a handbook by answering questions in the wizard, and modify sections and policies for your business. Once completed, as laws or regulations change, you'll be alerted of the recommended updates and can accept the changes which are then automatically applied to your handbook.
The HR Support Center houses many customizable forms, letters, and sample policies that you can download and use. These range from performance review docs, to employment agreements, and a wide variety of others. Access these by clicking HR Resources and then HR Documents tile.
You can browse a comprehensive database of state, federal, and general business forms to help you administer your HR functions. Examples include harassment prevention training acknowledgement forms, internship agreement forms, FMLA certification forms, and non-disclosure statement forms.
Human Resources often requires communicating with employees, the government, or third parties about employment-related issues. Browse a complete catalog of letters to find a template that meets your needs. Examples of letters include pay rate change notifications, sample communication to employees (COVID-19 Infection in the workplace), and employment verification letters.
The policy library contains recommended language for a comprehensive list of policies that could be included in an employee handbook. Review the full library or filter by topic, then copy and paste the policy you need directly into your employee handbook.
The policy library has different categories such as Benefits, Culture, Health & Safety, and Leaves of Absence. Within each category is a list of policies that you can use.
For example, within the Leaves of Absence category, you can get policies on the topics and more:
We recommend consulting with an HR Expert to make sure the policy meets the compliance obligations applicable to your specific business and jurisdiction.
Find peace of mind and stay compliant with custom law and compliance alerts based on the number of active employees and your team's work locations in Gusto.
This data syncs overnight from Gusto to Mineral, so you receive accurate and current alerts when laws change and when a new compliance requirement is coming up in one of your business locations.
Find and update alerts
New alerts and insights will also appear in Mineral in the top right corner under the bell icon.
To update your email preferences from Mineral, follow the steps below.
While the alerts will notify you of new changes to laws in your states, you may need to refresh yourself on what a specific law is. You can access a full list of state and federal laws within the Resource Center using the steps below.
Make sure your compensation strategy is up-to-date, and help prevent costly litigation. Search current compensation rates for thousands of job categories by location.
Oftentimes employers need to crunch numbers in order to get a better idea of how employees may affect their bottom line. Calculators can help with a number of different HR issues. See below for a description of each available calculator:
This tool only takes a few minutes to complete and gives you a comprehensive look at your organization’s HR strengths and vulnerabilities.
Use the HR Assessment
Access a step-by-step walkthrough to document the required information for recordable workplace injuries and illnesses to create and post the 300A annually. Utilize resources to stay compliant with and streamline OSHA routine record keeping requirements.
Job descriptions communicate the responsibilities and expectations for staff. They provide a crucial tool for managing both new hires and existing employees. You'll have access to a number of job description templates that are fully customizable. There are several categories of jobs, such as: Accounting/Finance, Business/Executive/Management, Construction/General Labor, and Legal Services. Within each category is a list of positions that have pre-populated information.
This interactive map shows minimum wage rates across the country, including notes on when they are scheduled to change.
While the Federal minimum wage has been $7.25 since 2009, there are state specific minimum wage requirements that you may not be aware of. This section of your account helps you determine the minimum wage in your state. Localities with their own minimum wage laws will be listed on the right-hand side, but you'll need to go to that state’s minimum wage entry in the Laws library for more detailed information. Alternatively, you can submit a ticket for guidance from an HR Expert.
Downgrading to a different Gusto plan without Priority support or canceling your account will cause you to lose access to the HR Resource Center.
If you’d like to retain copies of your tickets, documents, and handbooks in the HR portal, you must save them prior to the effective date of your downgrade/cancellation.