As your HR Operating System, Gusto contains some of your most sensitive personal information—because of this, 2-step verification will soon be required for all Gusto customers.
Add an extra layer of security when you set up 2-step verification. 2-step verification reduces the chances of having your account accessed by anyone else, and if you're ever locked out, it'll help you regain access more quickly.
When you set up 2-step verification you’ll be asked to choose a second verification method outside of simply entering a password. You have a few options to choose from:
We recommend using an authenticator app if you’re going to use your cell phone as your secondary verification method.
Reminder: only use your mobile device as your second verification method if you will always have your phone on you when signing in.
Why should I use an authenticator app?
They don't require internet connectivity or SMS coverage once set up. On occasion, due to issues with the SMS network itself, SMS codes sent via text or phone call may be undeliverable to some customers.
Connect an authenticator app to Gusto (from your mobile device)—get the QR code
Use your cell phone number to verify your account
If you’re unable to set up an authenticator app, you can still use your cell phone to receive verification codes. Once you’ve set up 2-step verification (see dropdown below) via text message or call, when you sign-in you can choose to receive the codes by:
Follow the instructions below to set up 2-step verification on your desktop computer—you’ll need to download an authenticator app to do so.
From now on, you’ll need to enter the six-digit code sent or generated every time you sign in to Gusto.
If you have a new phone number or want to change your 2-step verification method to text or an authenticator app, follow the steps below.
Learn how to troubleshoot 2-step verification issues using the dropdowns below.
If you forgot your password or email, are using a new computer, or can't access your account for another reason not related to 2-step verification, check out this article for more troubleshooting steps.
New phone number or phone—NO access to your old number or device.
If you're an employee, you may be able to verify your identity with a government ID and selfie—see the Verify your identity with a photo ID dropdown below.
If that doesn't work, you'll need to call us and verify certain personal details before you can get access the account. Head to the "Still need help?" headline below to learn how and when you can get in touch with us.
New phone number or phone—still have access to old number or device
If you're an employee, you may be able to verify your identity with a government ID and selfie—see the applicable dropdown below.
Your device’s SMS inbox may be full. Delete some messages from your inbox and click on Text me with a new code to have a code resent. Keep in mind: all SMS text messages will be sent to the initially registered phone.
Try receiving your code via phone call by clicking on Call me with a new code.
2-step verification code is not working
Check that the clock on your device is correct and set to the correct timezone. An incorrect clock can cause codes to be out of sync.
Need to send the codes to a new device (and you still have the old device)
If you're still unable to receive the code and we weren't able to verify your identity with a photo ID, call us at (628) 246-1969 so we can assist. View our hours of operation here.
Verifying your identity is currently only available for some employees. If the option to verify your identity is not available, use the other troubleshooting steps in this article.
If we're able to verify your ID, you'll be taken to your Gusto account.
Still unable to gain access to your Gusto account?
Call us at (628) 246-1969 so we can assist. View our hours of operation here.
Learn how to set up or turn off 2-step verification for admins below.
If you're an admin on a Gusto account you can require all other admins to use 2-step verification when signing into their Gusto account. Follow the steps below to enable 2-step verification for admins.
Note: If you select 'remember this device' when logging in to your Gusto account while 2-step verification is enabled, you will be prompted once every 30 days to enter the 2-step verification code on your device.
Some companies require all admins that have access to the Gusto to have 2-step verification to be enabled. Follow the steps below to disable required 2-step verification for admins on your account.