As your HR Operating System, Gusto contains some of your most sensitive personal information—because of this, 2-step verification will soon be required for all Gusto customers.
Add an extra layer of security when you set up 2-step verification. 2-step verification reduces the chances of having your account accessed by anyone else, and if you're ever locked out, it'll help you regain access more quickly.
When you set up 2-step verification you’ll be asked to choose a second verification method outside of simply entering a password. You have a few options to choose from:
We recommend using an authenticator app if you’re going to use your cell phone as your secondary verification method.
Reminder: only use your mobile device as your second verification method if you will always have your phone on you when signing in.
Why should I use an authenticator app?
They don't require internet connectivity or SMS coverage once set up. On occasion, due to issues with the SMS network itself, SMS codes sent via text or phone call may be undeliverable to some customers.
Connect an authenticator app to Gusto (from your mobile device)
Use your cell phone number to verify your account
If you’re unable to set up an authenticator app, you can still use your cell phone to receive verification codes. Once you’ve set up 2-step verification (see dropdown below) via text message or call, when you sign-in you can choose to receive the codes by:
Follow the instructions below to set up 2-step verification on your desktop computer—you’ll need to download an authenticator app to do so.
Click your profile name that appears in the upper-right corner.
Select Account preferences.
Next to 2-step verification, click Activate for Stronger Security, or edit if you previously activated it and want to make changes.
Select how you want to receive your code—Gusto recommends using an authenticator app.
Click Continue.
Enter the test code from your device or app, and click Confirm.
Click Remember this device if you want to skip 2-step verification next time.
From now on, you’ll need to enter the six-digit code sent or generated every time you sign in to Gusto.
If you have a new phone number or want to change your 2-step verification method to text or an authenticator app, follow the steps below.
Sign in to your Gusto account.
If you need help signing in, click the Troubleshoot 2-step verification issues dropdown below.
If you forgot your password or email, got a new device, or can't access your account for another reason, check out this article for more troubleshooting steps.
If you want to change your settings once you've signed in, you can turn off 2-step verification, or change your verificatoin method (to a desktop app or a new number, for example).
No longer have your old phone
If you're an employee, you may be able to verify your identity with a government ID and selfie—see the applicable dropdown below.
Still have your old phone
Receive the code on the old phone, sign in to Gusto and remove 2-step verification on the initial device, and set up 2-step verification for the new device.
New phone number—still have access to old number
Sign in and then follow these steps to update your phone number.
If you're an employee, you may be able to verify your identity with a government ID and selfie—see the applicable dropdown below.
Your device’s SMS inbox may be full. Delete some messages from your inbox and click on Text me with a new code to have a code resent. Keep in mind: all SMS text messages will be sent to the initially registered phone.
Try receiving your code via phone call by clicking on Call me with a new code.
2-step verification code is not working
Check that the clock on your device is correct and set to the correct timezone. An incorrect clock can cause codes to be out of sync.
Need to send the codes to a new device (and you still have the old device)
You may also be able to verify your identity with a government ID and selfie—click the dropdown below to learn how.
If you're still unable to receive the code and we weren't able to verify your identity with a photo ID, call us at (628) 246-1969 so we can assist. View our hours of operation here.
Verifying your identity is currently only available for some employees. If the option to verify your identity is not available, use the additional troubleshooting steps in this article.
To get to the 2-step verification screen, enter your sign in credentials.
When the 2-step verification screen appears, click Need help with 2-step verification?.
If we're able to verify your ID, you'll be taken to your Gusto account.
Still unable to gain access to your Gusto account?
Call us at (628) 246-1969 so we can assist. View our hours of operation here.
If you're an admin on a Gusto account you can require all other admins to use 2-step verification when signing into their Gusto account. Follow the steps below to enable 2-step verification for admins.
Note: If you select 'remember this device' when logging in to your Gusto account while 2-step verification is enabled, you will be prompted once every 30 days to enter the 2-step verification code on your device.
Some companies require all admins that have access to the Gusto to have 2-step verification to be enabled. Follow the steps below to disable required 2-step verification for admins on your account.
Call us at (628) 246-1969 so we can assist. View our hours of operation here.