As your HR Operating System, Gusto contains some of your most sensitive personal information. Because of this, 2-step verification is required for most customers when signing in to Gusto.
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With 2-step verification in place, you reduce the chances of having your account accessed by somebody else. You’ll have two different options for getting an additional verification method set up:
Only use your mobile device as your second verification method if you'll always have your phone on you when signing in.
While SMS texts might feel like the easiest option, SMS codes sent by text or phone call sometimes do not get delivered—this is in large part due to the SMS network itself. Authenticator apps do not require SMS coverage or internet connectivity once set up.
Connect an authenticator app to Gusto from your mobile device—get the QR code
Using your phone number to verify your account—receive your code by SMS text or phone call
Get started by setting up 2-step verification in your account. If you choose to use your phone number to verify your account, you can receive codes by:
If you plan to use your desktop computer, you’ll need to download an authenticator app.
You’ll need to be able to sign in to your Gusto account to complete any of the actions below. If you previously set up 2-step verification, and cannot sign in, try these troubleshooting steps to get access first.
From now on, you’ll need to enter the six-digit code sent or generated every time you sign in to Gusto.
If you have a new phone number or want to change your 2-step verification method to text or an authenticator app, use the steps below.
Because 2-step verification is a requirement for most customers, removing it may not be an option for everyone.
Every time you sign in to Gusto moving forward, you'll only be required to enter your email and password to access your account.
Set up required 2-step verification for all admins
Admins in Gusto can require all other admins to use 2-step verification when signing in to their Gusto account. To do so:
Reminder: If you select Remember this device when signing in to your Gusto account, if 2-step verification is enabled, you'll only be prompted once every 30 days to enter the 2-step verification code on the device.
Turn off the required 2-step verification for all admins
Before turning off the 2-step verification requirement for all admins, make sure whoever set up the requirement is aware—disabling the requirement could impact account security.
If you're unable to access your account for a reason that is not related to 2-step verification, check out this article (ex. forgot password or email).
For 2-step verification issues, use the most applicable dropdown below to get next steps.
If you do not have access to your old number or device, and cannot receive your verification codes, you’ll need to verify your identity with a government ID and selfie before being able to access your account again.
If verifying your identity with an ID and selfie is not an option, or it doesn’t work for any reason, you'll need to call us so we can verify certain personal details before giving you access to the account.
There are a few things you can try:
Occasionally, an incorrect clock can cause codes to be out of sync—check that the clock on your device is correct and set to the correct timezone.
If you got a new device, you’ll need to verify your identity with a government ID and selfie before being able to access your account again.
If you’re not getting your verification codes and weren't able to verify your identity with a photo ID, you can call us to speak with a representative.
Gusto partners with Persona—an identity verification tool—to better combat fraud and reduce instances of account takeovers. With Persona, you can verify your identity by uploading a government-issued ID and live selfie. Learn more about Persona's security settings.
Get started verifying your identity
If we're able to verify your ID, you'll be taken to your Gusto account.
Set up a photo ID backup
Once you have access to your account, we recommend setting up a photo ID backup if the option is available—this allows you to use your photo ID in the future if you cannot access your account.
To set up a photo ID backup:
Still unable to gain access to your Gusto account?
You can get in touch with us Monday through Friday, during our office hours, at (628) 246-1969.
While verifying your identity, you may be asked to allow camera or browser access permissions—make sure to remove any restrictive default camera or video autoplay permissions and blocks on your device.Use the resources below to help troubleshoot.
For IOS or Android app users
Check your device settings:
For Chrome users
For Firefox users
For Safari users
For Microsoft Edge users
If your camera screen remains black
Make sure you've allowed the necessary camera and autoplay permissions on your browser or device camera. Browser camera and autoplay settings should be set to "Ask when a site wants to...", instead of "Blocked".
A device becomes a “trusted device” whenever a user clicks Remember this device when signing in—trusted devices can be viewed or removed by employees at any time in their Gusto account.
Call wait times can sometimes be high—we recommend exhausting all troubleshooting methods before calling:
You can get in touch with us Monday through Friday, during our office hours, at (628) 246-1969.