Payment details (for US employees)

Your paystubs become available in Gusto on the check date of the payment your employer submitted. If you're not seeing your payment, or your company used another payroll provider, ask your admin for the previous paystubs.

The Upcoming Paychecks feature is a real-time payroll status tool available to you in your Gusto account and the Gusto Wallet mobile app.

This tool displays all upcoming payments, and each payment will remain here until the payday passes. After this, you can view all prior payments from the Paystubs section of your account.

If there are issues with your payment after payday, we'll email you. 

Note: This feature is only available to some users.

Paycheck Estimate is a feature provided to employees who are paid through Gusto that allows them to view an estimate of their upcoming pay. It may become available up to 4 business days before the check date and will disappear on the check date of the payroll when the official paystub is available. 

This feature is exclusive to the Gusto mobile app. Employees will not be able to access this feature through www.gusto.com. 

Access your paycheck estimate

1. Sign in to the Gusto Wallet app.
2. Click the Upcoming Paychecks Payment Tracker. This will show the status of an upcoming payroll.
3. Select Show paycheck estimate. 
   • If this is not an option, it could be that: 
     • The payroll is reversed or canceled.
     • Today is the check date of the payroll—refer to the official paystub.
     • The payroll settings have been updated.

Discrepancies in the estimate

The amount displayed is an estimate of pay. The estimate may not be accurate and is subject to change based on various factors. If you think the estimate is wrong, wait for the official paystub on the check date.

If the official paystub seems incorrect, contact your employer for more info.

Ultimately, when you get paid depends on when your employer ran payroll (for employees) or processed your payment (for contractors). 

Once you've confirmed with your employer that they've run the payroll/payment through Gusto, use the information below to help troubleshoot missing payments. 

• If you're an international contractor with payment issues, have your employer reach out to us from the Help section of their Gusto account.

For direct deposits

After your employer submits payroll, we’ll electronically send any payments processed as a direct deposit—on payday, you'll get an email from Gusto, and your paystub will be available in your account. After the banks receive our electronic payment, they have until 5 pm local time to make funds available to you in your bank account.

• Payment processing speed is unique to each employer—contact your admin directly for questions about your specific check date. Gusto cannot answer questions about in-flight payments until the actual payday (check date). 

For check payments

Your employer is responsible for sending or manually distributing the check to you—check your paystub in Gusto to determine how your employer processed the payment (via direct deposit or check).

Troubleshooting payment issues

If you do not see the money in your account on the pay date and believe there’s a delay with your payment, follow the steps below to troubleshoot.

1. Make sure you're in the correct account.
   • If you have multiple Gusto accounts, switch to a different profile.
2. Check if your payment method is set to direct deposit. 
   • If you’re set up for a check payment method, your employer should issue you a check for your net pay (the money will not appear in your bank account if you were set to be paid by check). 
   • Even when direct deposit information is set up in your profile, your employer has the option to process the payment as a check—view your paystub in Gusto to determine if your employer processed the payment as direct deposit or as a check.
3. Verify that your bank account information is correct.
   • Check your bank account transactions and look for the $0.01 test credit from Gusto.
     • If you do not see the test credit within 1-2 business days after adding your bank information, your bank information may have been entered incorrectly.
   • If the bank routing or account number is incorrect:
     • [Employees] Update your bank info.
       • If you decide to delete the bank account (rather than update the existing one), you’ll need to add a new bank account and then contact us from the Help section of your account to resend the payment.
     • [Contractors] Update your bank info.
       • If you decide to delete the bank account (rather than update the existing one), you’ll need to add a new bank account and then contact us from the Help section of your account to resend the payment.
   • If you recently changed your bank account, your payment may have been sent to the previous account. 
     • Check your previous bank account’s transaction history to see if funds were deposited there.
       • If you no longer have access to the old account, first contact us to obtain the ACH trace ID for the payment, then contact your bank to have them track down the payment.
4. Sign in to your bank account or contact the bank directly to check if there are any pending payments (credits) incoming.

Still need help?

Contact your employer with any questions or issues. 

• Ask about the expected payment date.
• Ask them to confirm the payment method (direct deposit or check).
• Review bank account details.
• Review payment details (as needed).

If your employer is unable to help, they can contact us from the Help section of their admin account—our team can provide more explicit details about in-flight payments or any errors to admins.

You can view how you're being paid (salary, hourly, etc.), your job title, and your wages at any time in your account by following the steps below.

1. Sign in to Gusto.
2. Click My profile.
3. Go to the Pay section.
4. Review the details in the “Compensation” box.