Edit, cancel, or reverse an employee payroll or contractor payment

Depending on a payroll's processing status, there are few options for how to edit the hours or wages. 

A few reminders

If an employee, contractor, or admin incorrectly entered the bank account information, and we're not able to credit funds, we'll send an email with steps on how to resolve this.

Cancel an upcoming payment to a contractor based outside the US

You can cancel an international payment until 4 PT on the "Processing date" shown in Gusto. After that time, you'll need to contact us from the Support section of your account.

  1. Click the Pay section and select Pay history.
  2. Toggle to the Non-US contractors tab.
  3. Under the “Actions” column, click Cancel payment.
  4. Make sure you understand that this will cancel the payment, and remove the record of it entirely.
  5. To confirm the cancelation, click Cancel Payment.