Edit, cancel, or reverse an employee payroll or contractor payment

Depending on a payroll's processing status, there are few options for how to edit the hours or wages. 

If an employee, contractor, or admin incorrectly entered the bank account information, and we're not able to credit funds, we'll send an email with steps on how to resolve this.

Overview

If the check date has passed, you can change or reverse most payrolls in-app. Once reversed, you'll receive a confirmation email.

  • Negative payrolls will be created immediately in reporting—this means you do not have to wait until morning maintenance.
    • This helps keep the impacted employee's wage base accurate if you decide to process an off-cycle payroll immediately due to a correction.
  • Partial reversals cannot be revisited, meaning if one employee was reversed from a payroll, you cannot go back and reverse for other employees.
  • Reversals of a payroll in a closed quarter will automatically trigger amendments to be generated and filed.
  • This does not work for payrolls that include:
    • Guideline 401k (after the check date)
    • Gusto Managed HSA or DCFSA
Cancel an upcoming payment to a contractor based outside the US

You can cancel an international payment until 4 PT on the "Processing date" shown in Gusto. After that time, you'll need to contact us from the Help section of your account.

  1. Sign in to Gusto.
  2. Click the Pay section and select Pay history.
  3. Toggle to the Non-US contractors tab.
  4. Under the “Actions” column, click Cancel payment.
  5. Make sure you understand that this will cancel the payment, and remove the record of it entirely.
  6. To confirm the cancellation, click Cancel Payment.