Give your team access to Gusto (for admins)

Give your US employees access to Gusto

US employees can view their paystubs, get year-end W-2 forms, and update their personal information in Gusto once they've set up their account.  Employees can access their account even if they're no longer with the company.  

When you originally onboard your employees in Gusto, you give them online access by adding their personal email addresses. If you didn't add their email, follow the steps to give them access to Gusto after the fact.

The steps below work for both active and dismissed employees.

1. Click the People section and select Team members. 
2. Click your employee’s name.
3. From the Job tab, scroll to the “Email” headline.
4. Click edit.
5. Enter your employee's personal email address.
6. Click Save.

Your employee will receive an email with a link to access their Gusto account. If they don't see it immediately, ask them to check their spam folder.

If it can't be found or was deleted, have the employee click Reset Password on the main Gusto log in page and another email will be sent for them to access their account.

Give your US contractors access to Gusto

US contractors can view their payments and year-end 1099 forms in Gusto once they've set up their account. Contractors can access their account even if they're no longer with the company. 

The steps below work for both active and dismissed (inactive) US contractors.

1. Click the People section and select Team members.
2. Click the contractor's name.
3. Next to the “Contractor details” headline, click Add to enable contractor login.
   • If you don't see this option, click edit next to the “Contractor Details” section.
4. Enter the contractor's email address.
5. Click Save.

Your contractor will receive an email with a link to access their Gusto account. If they don't see it immediately, ask them to check their spam folder.

If it can't be found or was deleted, have the contractor click Reset Password on the main Gusto log in page and another email will be sent for them to access their account.

If an employee did not receive a welcome email to onboard, admins can:

• Resend the welcome email or;
• Invite them for the first time.

If you added someone's email address during onboarding and they did not receive the welcome email, you can resend it.

Heads up

• You'll only see this option once you've added the employee to payroll.
• Resending the email is only available if the team member has not yet started self-onboarding.
  • If they've already started self-onboarding and are having trouble signing in, these troubleshooting steps should help.
• If you chose to manually onboard the employee, meaning you did not add their email address when setting up their account, go back to the employee's profile and add the email address in the "Add to payroll" task. This will send the team member a welcome email. 

Resend the welcome email 

1. Sign in to your Gusto admin account.
2. Go to the People section and select Team members.
3. Choose Onboarding team members.
   • If your teammate is already in the “Active” tab, and they haven't received a welcome email still, they can sign in using the email connected to their Gusto account and following the 'forgot password' troubleshooting instructions to reset their password.
4. Find the team member's name and click the actions menu.
5. Click Send a reminder.
   • This option will only be available if self-onboarding has not already been started.

If an employee's email was not added during onboarding

1. Head to your Home page.
2. Type in https://app.gusto.com/payroll_admin/invites to the URL field and hit enter/return on the keyboard.
3. Enter the email address for any employees with the status “Not invited.”
4. Click Invite employees.

Click on the applicable article below to learn how to grant admin access to Gusto, or assign a manager to an employee.

• Manage administrator permissions
• Manage your manager's permissions