Team members cannot sign in to Gusto until you add their email address to their profile.
✅ We recommend using personal email addresses. This way, they can still see their pay records (like W-2s or 1099s) even after they leave your company.
If someone is having trouble signing in after you’ve added their email, they can get help here.
After you add their email, employees can:
They’ll keep access to their account after leaving your company if an email is saved in their profile.
Use these steps for active or dismissed employees:
Go to People.
Click the employee’s name.
Go to Personal.
Under Personal information, click Edit next to Personal email.
Enter their personal email address.
Click Save.
The employee will get an email with a link to set up their Gusto account. If they cannot see it, ask them to check their spam folder.
Note: If the email is lost or deleted, they can click Reset Password on the Gusto sign-in page to get a new email.
Contractors can view:
They’ll keep access after the contract ends.
Use these steps for active or dismissed contractors:
Go to People.
Click the contractor’s name.
Go to Personal.
Under Personal information, click Edit next to Personal email.
Enter their personal email address.
Click Save.
The contractor will get an email with a link to set up their Gusto account.
Note: If they cannot see it, have them check their spam folder or click Reset Password on the Gusto sign-in page to get a new email.
You can resend the welcome email if:
You already added their email
They haven’t started self-onboarding
If the employee started onboarding but cannot sign in, try these steps instead.
Go to People.
Click Onboarding team members.
Find their name.
Open the Actions menu.
Click Send a reminder.
This option only shows if they have not started self-onboarding yet.
If an employee’s status says “Not invited,” follow these steps:
Go to your Home page.
In the browser, type: https://app.gusto.com/payroll_admin/invites.
Click Enter.
Add the email address for each person marked “Not invited.”
Click Invite employees.
Want to give someone admin or manager access?
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