Sign-in issues

Employers must give you access before you can set up, complete, and access your Gusto profile—reach out to your current, or previous employer, to confirm which email they added to your Gusto profile.

If you're a new employer looking to create a Gusto account, you can get started with Gusto here.

Troubleshoot signing in—start here

  1. Head to the sign-in page.
    • Important: Employers must give you access before you can set up, complete, and access your Gusto profile—reach out to your current, or previous employer, to confirm which email they added to your Gusto profile.
  2. Click the Having trouble signing in? link.
  3. Let us know what the issue is:
    • I forgot my password.
      • Use this if you forgot your password, or never set one up.
    • I forgot my email address.
    • I cannot get my 2-step verification codes (ex. new phone number or device, text issues, etc)
    • I have a different login issue—use this if you cannot access your account at all.
  4. Follow the remaining prompts.

If you get stuck, learn more about each of the options in the applicable dropdowns below—you'll also find additional sign-in related issues and their troubleshooting steps.

*It’s our policy to guarantee lifetime access of payroll information to all users, subject to compliance with our Terms of Service.