An admin from your company must give you access before you can set up, complete, and access your Gusto profile—reach out to your current, or previous employer, to confirm which email they added to your Gusto profile.
If you're a new employer looking to create a Gusto account, you can get started with Gusto here.
Use the dropdowns below to learn more, or use CMD + F (or CTRL + F) to search for keywords throughout the article.
Admins from your company cannot reset a password on someone's behalf. Before entering your email, be sure to confirm with the company that you're entering the email address that they have on file in your Gusto profile.
We'll send password reset instructions to the email address associated with your account within a few minutes—check your spam or junk folders if you don't see this email in your inbox.
You won't be able to sign in with an email address that's not associated with a Gusto account. If you're running into issues with your email address, reach out to your employer to confirm what email they used when they onboarded you, or follow the steps below.
If you don’t have 2-step verification enabled, or you still need to confirm what email address is connected to your Gusto account:
If you're having trouble receiving your verification code, follow the steps to troubleshoot in our 2-step verification article.
When your password is entered incorrectly too many times, your account will lock.
Still unable to access your account?
Call us at (628) 246-1969 so we can assist. View our hours of operation here.
If you're no longer with a company who used Gusto, you still have lifetime access* to your Gusto account, so long as there's an email address associated with it. Employers often have your old work email listed on your Gusto account.
There are two ways you can update the email address associated with your account to a personal email:
If you're signing in with a new desktop device, we'll send you an authorization email to keep your account secure. Click the authorization link in that email to finish signing in.
If you don't see the email in your inbox:
Call wait times vary by the time of year—if the issue is 2-step verification code related, check out this article to see if you can verify your identity without any hold time.
If you still can't sign in, call us at (628) 246-1969, Monday through Friday, so we can verify your identity and get you in to your account. View our hours of operation here.
*It’s our policy to guarantee lifetime access of payroll information to all users, subject to compliance with our Terms of Service.