Are you an employer looking to try Gusto? Create a Gusto account for your company—it is free to start an account, and you will not pay until you are ready to run payroll.
If you have been paid through Gusto, you can still access your Gusto profile and pay records (like tax documents) even after you leave a company.
You can sign in to Gusto with a passkey. Use Face ID, Touch ID, or a security key instead of a password. You will not need a 2-step verification code. Passkeys are designed to be phishing-resistant. Prefer not to use one? Sign in with your email and password instead.
A company admin must set up a Gusto account for you. They enter the email that you will use to sign in to Gusto.
If you did not get the welcome email from Gusto, they may be able to send it again.
Ask your employer what personal email they have listed for you in Gusto. If it is an old or wrong email, ask them to update it to your current one. This way, you can access your Gusto pay records, even after leaving the company.
To find the personal email Gusto has on record:
Go to Gusto's sign-in page.
Under the Email field, click Forgot email.
Enter the phone number you use for Gusto 2-step verification.
Or, click Try another way.
Tell us a bit more about your role at the company:
An employee
A contractor
Individual
Business
International
An admin or accountant
A member of an accounting firm
Click Continue.
We will need to verify your identity before we share the email address. Complete all the prompts.
Some users may see different options for how to verify themselves.
Once you know your Gusto email, sign in with your passkey. Or sign in with your password (reset it if you need to) and your 2-step verification code.
If you have been paid through Gusto, you can still access your Gusto profile and pay records (like tax documents) even after you leave a company.
Once an employer adds a personal email address in Gusto for you:
Go to Gusto's sign-in page.
This is where everyone signs in (admin, employee, contractor, etc).
Enter the personal email address in your Gusto profile.
If you do not know the email connected to your Gusto account, click Forgot email and follow the prompts. If Forgot email is not an option, you still have a few options for finding the email.
Enter your password.
If you forgot your password, or never set one up, click Forgot password on the sign-in page. Enter your email and click Send link.
Check the box next to “I'm not a robot” (if asked), and click Sign in.
If you are on a trusted device (like your phone or computer), you can check Remember this device to make signing in easier next time.
If someone signs in from a device we do not recognize, we may send an “authorization link” to the email on file. This verifies your identity and keeps your account secure.
If you have set it up, enter your 2-step verification code or passkey.
If you are having trouble with the second step of verification, learn how to troubleshoot sign-in issues below in this article.
You can also sign in using your existing Google or Intuit account. Learn more about Google sign-in below.
Once you have linked your Google account, you can use it to sign in to Gusto.
Go to Gusto's sign-in page.
You can also find us in the GSuite Marketplace.
Below the main “Sign In” button, click Sign in with Google.
Choose the Google account you would like to use.
Enter your password (if prompted).
Enter your Gusto sign-in email and password.
Click Sign in.
Go to Gusto's sign-in page.
Below the main “Sign In” button, click Sign in with Google.
Select the Google email address linked to your Gusto account.
This will automatically sign you in to your Gusto account.
You cannot link multiple Google accounts to your Gusto account. If you accidentally linked the wrong account, or need to change it, remove your current Google account and then add the correct one.
From your Gusto profile, click your name in the top-right of the page.
Select My profile.
Head to the “Google Sign On” section.
Click Unlink Account.
Signing in is how we confirm your identity before we can discuss your account — the same verification applies if you contact us directly. Working through these steps first is the fastest way to get help.
Select the sign-in issue that applies to you:
You can reset your password directly from the sign-in page — no need to contact us first. Here is how:
Go to Gusto's sign-in page.
Click Forgot password.
Enter the personal email address in your Gusto profile.
If you are unsure which email we are using, you have a few options to find out. You need to know the email before you can reset your password.
Click Send link.
If that email is connected to a Gusto profile, we will send you a password reset email. If you do not see it right away:
Wait a few minutes.
Check your spam or junk folders.
If the email never arrives, double-check that you are entering the email we have listed in Gusto.
Resetting your password signs you out of every active Gusto session on web and mobile — this can be a useful safety step if you've recently declined a suspicious approval prompt.
The sign-in page has a built-in tool to help you find the email connected to your account. Here is how to use it:
Go to Gusto's sign-in page.
Click Forgot email.
Enter the 2-step verification phone number associated with your Gusto account.
If you do not know the 2-step verification number or cannot get codes sent to it, click Try another way.
Click Continue.
If you entered a number we recognize, we will show you the beginning and end of the email we have on file for you.
Click Sign in and use that email to sign in with your password.
If you do not know your password, click Forgot password and we will send a password reset email to the email on file.
Try another way to verify your identity:
Go to Gusto's sign-in page.
Click Forgot email.
If you do not know or have the 2-step verification number associated with the account, click Try another way.
Tell us a bit more about your role—employee, contractor, etc—and click Continue.
Answer the verification questions, and click Continue.
If your answers match what we have on file, we will show you the beginning and end of your email address. If you are still unsure, you still have a few options to find out. You need to know the email before you can reset your password.
Click Sign in and use that email to sign in with your password.
If you do not know your password, click Forgot password and we will send a password reset email to the email on file.
If you cannot enter your 2-step verification code for any reason, we will need to verify your identity a different way:
Before you wait on hold, try troubleshooting based on your issue. This includes help for:
New phone number, wrong number, new device, etc
Text issues (correct phone number)
If SMS is not working, you can now get 2-step verification codes using WhatsApp or Viber (in some countries).
Authenticator app issues
Passkey (and related biometric) problems
If we cannot verify your identity through 2-step verification or Persona, call us during support hours for help:
Phone: (628) 246-1969
When you enter your password incorrectly too many times, your account will lock.
Check the email associated with your Gusto account — we will automatically email you with an Unlock My Account button.
If you do not see the email, check your spam and junk folders.
If you do not know what email is connected to your Gusto profile, you have a few options for finding it.
From the email, click Unlock My Account — this will unlock your account, but you will still need to reset your password by:
Heading to this page and selecting I forgot my password, then;
Entering the email address the “Unlock My Account” email went to, then;
Clicking Send link.
If you cannot unlock your account from the email we sent, call us during support hours for help:
Phone: (628) 246-1969
Try these steps in order:
Try again. If the passkey prompt closes or you see an error, select Sign in with passkey again. A second try usually works.
Check that this device has a passkey. Gusto saves passkeys on each device. If you set up your passkey on your phone, you may need to scan a QR code with that phone to sign in on a computer.
Update your browser. Passkeys work in recent versions of Chrome, Safari, Edge, and Firefox.
Sign in with your password instead. Select Use password, then enter your password and your 2-step verification code.
Still stuck? Contact us and we will help, including removing a passkey you can no longer use.
Sign in with your password and your 2-step verification code. Then add a new passkey on a device you still use. If you cannot sign in at all, contact us and we will help. We can remove the passkey from our side so you can set up a new one.
Important: You’ll need your email and password handy. If you do not know your email or password, you can find or reset it.
If you call us for help with your Gusto account, we might ask you to share a 6-digit call code to make sure it’s you. This call code is not the same as a 2-step verification code. If you need help with 2-step codes, follow these troubleshooting steps.
If we ask you for a call code while you’re on hold:
Go to gusto.com/code.
Sign in to Gusto with your email and password—we will not send or ask for a 2-step verification code. If you do not know your email or password, you can find or reset it.
Once signed in, you’ll see the call code. Say or enter this over the phone.
Troubleshoot each sign-in requirement one by one:
First, confirm the email address associated with your Gusto profile. You have a few options for finding it.
Once you know your email, you will need your password. If you do not remember your password, or never set one up, reset it:
Go to Gusto's sign-in page.
Click Forgot password.
Enter the personal email address in your Gusto profile.
Enter your 2-step verification code.
If you are stuck here, try troubleshooting steps based on your specific issue.
If you still cannot get the verification codes, try verifying your identity with our partner Persona.
If none of these steps work, call us during support hours for help:
Phone: (628) 246-1969
You may have more than one Gusto profile (or employment type) associated with the same email address. Learn how to switch between profiles once you are signed in.
Save your email for next time. When you sign in, Gusto can save your email on this device. Next time, you pick it instead of typing it.
On the sign-in screen, enter your email and select Next.
Finish signing in. Gusto saves your email on this device.
Gusto saves up to 5 emails per device. If you sign in with a 6th, Gusto removes the one you used least recently.
Go to app.gusto.com, pick the account from your saved list, then sign in with that account's passkey or password.
On the sign-in screen, find the email and select Remove.
Do not see a saved email you expected? You may be on a different device or browser, or your browser may have cleared its cookies. Gusto saves emails on the device, not in your account. Select Use a different email to type it in.
Gusto saves these emails only on the device you are using. If you switch devices or clear your cookies, you type your email again the first time. On a shared computer, remove your email when you finish.
The Gusto Benefits Card Manager (GBCM) is the online portal you can use to manage transactions and view balances for your FSA, HSA, DCFSA, and commuter benefits.
Learn more about using the Gusto Benefits card.
*It is our policy to guarantee lifetime access of payroll information to all users, subject to compliance with our Terms of Service.