Priority support, Premium support, and HR services
This article is for admins who want to learn about Priority support and HR Resources.
Premium includes Premium support, through your Premium Account Partner, and HR Resources. Simple and Plus customers can purchase Priority support as a paid add-on.
The HR Resources add-on is closed to new purchases as of Sep 15, 2026. If you already have it, you keep it. To get HR Resources now, upgrade to Premium.
Need more than HR tools and written guidance? With Gusto HR Partners, get matched with a fractional HR professional who works alongside you to help navigate ongoing needs and day-to-day HR operations, complete HR tasks on your behalf, and build an HR strategy for the long term. It’s a separate add-on from Priority support and HR Resources.
Expand the sections to learn what each service includes and how to access them.
The Premium plan includes both Premium support and HR Resources.
Priority support: You can add this to the Simple or Plus plan for $30/month base + $3/per person (employees and contractors) per month.
HR Resources access: Primary admins, Full Access admins, and HR and onboarding admins with HR Resources permission can use HR Resources right after you upgrade.
Note: You can change your plan once a month. When you upgrade, you get access to your new features right away, and we apply the new price to your current bill.
To upgrade to Premium, follow these steps.
Click your company name in the left menu, then click Plan & billing under Settings.
Click Change plan.
On the Plans tab, find Premium, then click Choose plan.
Follow the on-screen steps to confirm your new plan.
To add Priority support as an add-on to your Simple or Plus plan, follow these steps.
Click your company name in the left menu, then click Plan & billing under Settings.
Click Get add-ons.
On the Add-ons tab, find Priority Support, then click Add to plan.
Follow the on-screen steps to confirm.
You can manage your add-ons under Add-ons in Plan & billing.
Gusto HR Partners is a paid add-on for Plus or Premium customers. To get started, schedule a call.
Priority support gives you faster access to skilled experts in Payroll and Benefits. You can ask questions about Gusto, from payroll runs to benefits setup, and get help quickly from our Customer support team.
Cost
$30/month base + $3/per person (employees and contractors) per month
Premium includes Premium Account Partner support — a single, dedicated contact who knows your business end-to-end and helps resolve issues. A Premium Account Partner was formerly known as a Dedicated Service Advisor.
A Premium Account Partner is not an HR Partner.
Cost
Included in the Premium plan.
To contact your Premium Account Partner, follow these steps:
Click your name in the top-right corner, then click Help.
Under Need to get in touch?, you’ll see your Premium Account Partner’s name, availability, phone number, and hours.
Click Send message to message them directly, or click Other ways to contact for more options — chat, schedule a meeting, call, or email.
If you call and they do not answer, you can leave a voicemail or connect with another Premium Account Partner.
HR Resources gives you personalized HR guidance and tools built directly into Gusto, so you can handle hiring, policies, and compliance with confidence. There is no separate sign-in and no third-party portal.
What's included
Employee Handbook — create, customize, and share a compliant handbook with your team
Ask an HR Expert — submit a question and get a written answer from Gusto's HR Expert team within 1 business day
HR Document Generator — generate HR documents tailored to your company and state
HR Law Updates — get updates when a law changes in the states where you operate
Cost
HR Resources is included with Premium. To see current plan pricing, change your Gusto plan or view pricing.
To access HR Resources, follow these steps.
Go to People, then HR Resources.
Choose the tool you need.
For details on each tool and who can access it, see HR Resources (for admins).
Premium, which includes HR Resources, helps you manage HR yourself. Create your Employee Handbook and HR documents, get notified when a law change affects you, and get written answers from Gusto’s HR Expert team within 1 business day. You make the decisions and do the work.
Gusto HR Partners works alongside you. Get matched with a fractional HR professional who gets to know your business, builds your HR strategy for the long term, and helps with day-to-day HR operations, including completing HR tasks on your behalf. You still make the final decisions. It’s a separate paid add-on for Plus or Premium customers.
Many businesses use both. Together, Gusto HR Partners and Premium combine Gusto’s HR tools and resources with a dedicated HR expert who helps customers apply them. Employers can move quickly on straightforward needs themselves, while their HR Partner focuses on the higher-impact work where their expertise matters most.
If you get stuck, try one of these steps based on your issue.
Cannot find HR Resources: Confirm your admin role and that you have HR Resources permission.
Upgraded but still cannot access: Sign out and sign back in to Gusto. Contact support if the issue continues. To contact us, click the help icon
in the top-right corner of the page.On the Simple or Plus plan, and cannot find these features: Make sure your add-on (the legacy HR Resources add-on) is active, or upgrade to the Premium plan.
Q: If I upgrade today, can I get HR guidance right away?
A: Yes. Primary admins, Full Access admins, and HR and onboarding admins with HR Resources permission get access immediately after you upgrade.
Q: Can I get a sample employee handbook before I upgrade?
A: No. The Employee Handbook tool builds your handbook from your state, employee count, and the choices you make as an admin. Because every handbook is different, we cannot supply a single sample.
Q: I received a form from the state (unemployment, disability, and more). Will an HR Expert fill it out for me?
A: No. HR Experts provide guidance. They do not complete forms on your company's behalf.
Q: Is Priority/Premium support the same as the Business Compliance concierge team?
A: No, they're separate. The concierge team comes with Gusto Business Compliance. It helps with your state registrations, annual reports, and government mail.