Employers must give you access before you can set up, complete, and access your Gusto profile—reach out to your current, or previous employer, to confirm which email they added to your Gusto profile if you're not sure.
If you're still having trouble signing in to your account, use the information below to help you troubleshoot.
Start here
- Head to the sign-in page.
- Click the Having trouble signing in? link. Or, you can click here.
- Let us know what the issue is:
- I forgot my password.
- I forgot my email address.
- I have a different login issue.
- Follow the remaining prompts.
If you get stuck, learn more about each of the options in the applicable dropdowns below—you'll also find additional sign-in related issues and their troubleshooting steps.
I forgot my password, or never set up a password—reset password Admins from your company cannot reset a password on someone's behalf. Before entering your email, be sure to confirm with the company that you're entering the email address that they have on file in your Gusto profile.
We'll send password reset instructions to the email address associated with your account within a few minutes—check your spam or junk folders if you don't see this email in your inbox.
- Important: If you entered an email that is not associated with a Gusto profile, no password reset email will be sent. Instead of selecting "I forgot my password" on the sign-in issues page, you'll want to select "I forgot my email address", or reach out to your employer to get it.
Reset your password
- Head to our troubleshooting sign-in page.
- Select I forgot my password.
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Enter your account’s email address a
- Reminder: If you entered an email that is not associated with a Gusto profile, no password reset email will be sent. Instead of selecting "I forgot my password" on the sign-in issues page, you'll want to select "I forgot my email address", or reach out to your employer to get it.
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Click Send link and we’ll send you a secure link to reset your password—check your spam folder(s) if you don't see the email after a couple minutes.
I forgot my email address - Head to our troubleshooting sign-in page.
- Select I forgot my email.
- Tell us a bit more, are you an:
- Employee
- Choose this if you are a W-2 employee paid by an employer through Gusto.
- Independent contractor (individual)
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Choose this if you are using a Social Security Number (SSN) for tax identification.
- Independent contractor (business)
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Choose this if you are using a Federal Employment Identification Number (FEIN) for tax identification.
- Administrator or accountant
- Choose this if you are an admin or accountant user on this Gusto account.
- I am with an accounting firm
- Choose this if you are working with a Gusto Accountant Partner
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Depending on your selection, verify some personal/business information, or use your phone number to regain access.
- Click Continue.
- Complete any additional actions needed and then sign back in.
If you don’t have 2-step verification enabled, or you still need to confirm what email address is connected to your Gust account:
My account is locked When your password is entered incorrectly too many times, your account will lock.
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Check the email associated with your Gusto account—we'll automatically email you with an Unlock My Account button.
- If you don't see the email, check your spam and/or junk folders as well.
- If you don't know what email is connected to your Gusto profile, click the I forgot my email address dropdown above.
- From the email, click Unlock My Account—this will unlock your account, but you'll need to reset your password still.
- Follow the instructions in the I forgot my password, or never set up a password—reset password dropdown above.
Still unable to access your account?
Call us at (628) 246-1969 so we can assist. View our hours of operation here.
I don't work at the company anymore If you're no longer with a company who used Gusto, you still have lifetime access to your Gusto account, so long as there's an email address associated with it. Employers often have your old work email listed on your Gusto account.
There are two ways you can update the email address associated with your account to a personal email:
I'm trying to sign in from a new computer If you're signing in with a new desktop device, we'll send you an authorization email to keep your account secure. Click the authorization link in that email to finish signing in.
If you don't see the email in your inbox:
- Wait a couple minutes, then check your spam and junk folder(s).
- If you still can't find the authorization email, click the I forgot my email address dropdown above. Your employer may have a different email associated with your Gusto account than the inbox you're checking.