Sign-in issues

Reset your password

Admins can't reset a password on an employee's behalf. Employees must reset their own password by following these steps:

1. Click here to begin.
2. Select “I forgot my password.”
3. Type the email address you use to sign in to Gusto.
   • If your company uses Gusto but you’re not sure what email is associated with your account, click “I’m an employee and forgot my email address” instead.
4. Click Send Link.

We'll send password reset instructions to the email address associated with your account within a few minutes. Check your spam or junk folders if you don't see this email in your inbox.

Important: If you entered an email that is not associated with a Gusto profile, no password reset email will be sent. To troubleshoot, start the process again but select “I’m an employee and forgot my email address” to find the email associated with your account.

Recover your email address for employees

1. Click here to begin.
2. Select “I’m an employee and forgot my email address.”
3. Input the required fields.
4. Click Show my account email.
5. Once the email address is confirmed, return to the sign in page to either sign in or reset your password.
   • If you don't have access to the email address on your account, reach out to your company admin.

Follow these steps to recover your email if you already use 2-step verification with Gusto: 

1. Go to the sign in page.
2. Click Having trouble signing in?
3. Select I forgot my email address.
4. Indicate if you’re an employee, admin, or accountant.
5. Click Continue.
6. Enter the phone number associated with your account.
7. Click Continue.
8. Enter the verification code Gusto sent and click Finish.
9. If we’re able to associate your phone number and retrieve your email, click Sign in to enter your Gusto account.

If you don’t have 2-step verification enabled, or you still need to recover your email address:

• Reach out to your employer (previous or current) and ask them to confirm your email address, update it on your behalf, or grant you access to Gusto for the first time. 
• You can also call us at (628) 246-1969. View our hours of operation here.

When your password is entered incorrectly too many times, your account will lock.

We'll automatically send you an email with an Unlock My Account button, once clicked, the account will be unlocked and you'll need to reset your password.

• If you don't see the email, check your spam and/or junk folders as well.

If you weren't locked out but are still having trouble gaining access, or you're unsure which email is connected to your Gusto account, check out this article for additional troubleshooting steps.

Still unable to access your account?

Call us at (628) 246-1969 so we may assist. View our hours of operation here.

Head to this article. 

If you're signing in with a new device, we'll send you an authorization email to keep your account secure. Click the authorization link in that email to finish signing in.

If you don't see the email in your inbox, check your spam and junk folders, then try the "Unsure which email is connected to your Gusto account" section above.

Dismissed employees have lifetime access to their Gusto account as long as there's an email address associated with it.

Employers often still have the old work email listed on your account. There are two ways you can update your email to a personal one:

• Reach out to your previous employer to update it.

• Call Gusto at (628) 246-1969. View our hours of operation here.

Reach out to your admin (current or previous) to grant you access to Gusto for the first time. Admins, to grant your team access, follow these steps for employees and contractors.

Call us at (628) 246-1969 so we can verify your identity and get you access to your account. View our hours of operation here.