issues

Employers must give you access before you can set up, complete, and access your Gusto profile—reach out to your current, or previous employer, to confirm which email they added to your Gusto profile if you're not sure. 

If you're still having trouble signing in to your account, use the information below to help you troubleshoot.

Start here

  1. Head to the sign-in page.
  2. Click the Having trouble signing in? link. Or, you can click here.
  3. Let us know what the issue is:
    • I forgot my password.
    • I forgot my email address.
    • I cannot get my 2-step verification codes
    • I have a different login issue—use this if you cannot access your account at all.
  4. Follow the remaining prompts.

If you get stuck, learn more about each of the options in the applicable dropdowns below—you'll also find additional sign-in related issues and their troubleshooting steps.