Edit company details (for admins)
Who can update company details
Admins with the right permissions can update company information in Gusto.
If you do not see the option you need, check our article on adding and editing federal or state tax details.
If you manage more than one profile type in Gusto, make sure you’re signed into the correct admin account.
To update a teammate’s information (not company information):
US employees – edit their work info (title, pay, hire date) or personal info (SSN, address, birthday).
US contractors – edit their personal info.
Employees and contractors can also update some of their own information—keep in mind that some information must be updated by an employer.
You can add a DBA in Gusto, but for official IRS filings, the IRS says you must use:
The legal company name, and
The Federal Employer Identification Number (FEIN).
Using only a DBA for official filings may cause tax issues.
Your DBA will appear across your Gusto profile, on reports run in Gusto, and on your team's paystubs.
In your browser
To add a trade name while in your web browser:
In the left menu, click your company name.
Under Information, click Details.
Next to your company name, click Edit.
Under Trade name, enter the DBA and click Save.
In the Gusto mobile app
To add a trade name from the Gusto mobile app:
Open the Gusto mobile app and sign in.
In the top-right corner, tap the You icon.
Tap Company.
In the Details tile, select Edit.
Under Trade name, enter your DBA.
Tap Save.
If your legal business name changes:
Submit the change to the IRS and state agencies.
Confirm with the IRS if you also need a new Federal Employer Identification Number (FEIN).
If yes, follow the steps for updating your FEIN.
If no, follow the steps below.
Gusto typically requires IRS proof before we can update your account. State documents alone are not enough.
Important: Documents may need to be re-signed. After Gusto reviews your submission, you may need to re-sign all company documents that reflect the updated information. Complete this as soon as possible to avoid any delays or payroll blocks.
In your web browser
To update your legal business name in Gusto from your web browser:
Go to Taxes & Compliance
Click Tax setup.
Next to Tax account details, click Edit.
Edit the legal name. You may need to upload documentation to validate the name change.
Example: IRS and state documents that prove the name has changed (such as CP-575 or Letter 147C).
Update your business entity type (if needed).
Answer any follow-up questions about S-corp taxation (applies to C-corp and LLCs only).
Click Continue.
If asked, upload a copy of your IRS Form CP 575 or Notice 147-C confirming the new name.
Click Continue.
Read the reminders, then click Submit.
In the Gusto mobile app
To update your legal business name in Gusto from your mobile app:
Open the Gusto mobile app and sign in.
In the bottom-right corner, tap More.
Select Taxes & compliance.
Scroll down to Quick links and select Setup tax accounts.
Under Legal name, enter your company's updated legal name.
If prompted, tap Upload to add documentation that validates the name change.
Example: IRS and state documents that prove the name has changed (such as CP-575 or Letter 147C).
Tap Continue.
Read the reminders, then tap Submit.
A change to your FEIN can have serious tax implications. We'll work with you to help keep your tax reporting accurate, but it can sometimes take several weeks to fully account for a change to your FEIN.
Changing your Federal Employer Identification Number (FEIN) has significant tax implications and can take several weeks to fully process and reflect accurately in your tax reporting. To keep tax filings accurate under both your old and new FEINs, you may need to create two separate Gusto accounts—one for each FEIN.
Click the dropdown below that best represents your issue to find next steps.
If you've changed your business type, or experienced a change in ownership or structure with your business:
First, check with the IRS to see if this requires a change to your company's Federal Employer Identification Number (FEIN).
Typically, a change in your business name alone does not require a new FEIN—see the “Change your company name” dropdown above for more information.
Reach out to your state and local agencies about the company change to see if you need new state or local tax account numbers.
A change to your FEIN can have serious tax implications. We'll work with you to help keep your tax reporting accurate, but it can sometimes take several weeks to fully account for a change to your FEIN.
Tell us your FEIN changed (for companies who manage benefits outside of Gusto)
If you do not manage your benefits with Gusto, and your FEIN has changed, here's how to let us know:
Go to Taxes & Compliance > Tax setup.
If you're in the Gusto mobile app: Instead, tap More then select Taxes & compliance. Scroll down and tap Setup tax accounts.
Next to Federal EIN, select Edit.
Let us know why you're changing your FEIN:
Converting entity type—changing from one business structure to another (e.g., LLC to corporation)
Incorporating—becoming a corporation from a sole proprietorship or partnership
Reincorporating in a different state—moving your business incorporation to a different state
Dissolution and reformation—dissolving and recreating your business entity
Other—none of the above reasons apply. Enter your own reason for changing your FEIN.
Tell us if your deposit schedule, bank account, or company address is changing.
Select Continue.
Tell us your new business entity type, federal EIN, legal name, trade name, and the effective date of the new FEIN.
Select Continue.
Review the information and choose Submit.
Wait for a representative to reach out with next steps. They may let you know you need to:
Cancel the old account—do not do this before our team tells you to.
Pending tax payments need to be settled, we'll help you cancel your old account when it's time.
W-2 selections need to be made for the account you're closing.
If you need W-2s generated, you'll need to select that Gusto process your quarterly and yearly filings (for the year you closed your old FEIN).
We'll use the payroll amounts processed under the old FEIN to file current quarter returns and year-end forms. We'll also file any remaining quarterly returns for the year with $0 amounts
Send in supporting documentation like IRS proof of the FEIN change, owner information, other changes to the company
Take extra action related to benefit management
Tell us your FEIN changed (for companies with Gusto-managed benefits)
To make sure you have accurate tax filings associated with your old FEIN, and new FEIN, usually two separate Gusto accounts are needed. Follow the steps below to set up the new company profile with the new FEIN.
Go to Taxes & Compliance > Tax setup.
If you're in the Gusto mobile app: Instead, tap More then select Taxes & compliance. Scroll down and tap Setup tax accounts.
Select Change FEIN.
Let us know why you're changing your FEIN:
Converting entity type—changing from one business structure to another (e.g., LLC to corporation)
Incorporating—becoming a corporation from a sole proprietorship or partnership
Reincorporating in a different state—moving your business incorporation to a different state
Dissolution and reformation—dissolving and recreating your business entity
Other—none of the above reasons apply. Enter your own reason for changing your FEIN.
Tell us if your deposit schedule, bank account, or company address is changing.
Select Continue.
Tell us your new business entity type, federal EIN, legal name, trade name, upload supporting documents, and the effective date of the new FEIN.
Upload IRS Form CP 575 or Notice 147-C confirming the new company FEIN and/or name.
Choose Continue.
Review the information and select Submit.
Wait for a representative to reach out with next steps. They may let you know you need to:
Move employees from one account to the next. We might be able to help with this, as long as your employees have not changed work locations.
Cancel the old account—do not do this before our team tells you to.
Pending tax payments need to be settled, we'll help you cancel your old account when it's time.
W-2 selections need to be made for the account you're closing.
If you need W-2s generated, you'll need to select that Gusto process your quarterly and yearly filings (for the year you closed your old FEIN).
We'll use the payroll amounts processed under the old FEIN to file current quarter returns and year-end forms. We'll also file any remaining quarterly returns for the year with $0 amounts.
Send in supporting documentation like IRS proof of the FEIN change, owner information, other changes to the company
Take extra action related to benefit management
Important reminders:
Moving Gusto-managed benefits to a new FEIN requires approval from all insurance carriers. We'll coordinate with the carriers for you, and if any of them deny the transfer, your company can still find benefit plans for the new FEIN.
During this transition, do not remove any employees who still have active benefits in the current account — this would cause them to lose their health coverage. Keep the current account active until the carrier approves the changes and the migration is finished.
To edit the documents you uploaded for an FEIN change:
Go to Taxes & Compliance > Tax setup.
Under Federal EIN change, click View submission.
Next to Supporting documents, click Edit.
Upload new documents and click Save. Click the X to remove a document.
Click Save.
Q: What will Gusto move to the new account for me? A: Gusto can transfer basic employee info, payrolls from the same calendar year, and Gusto-managed benefits. Employers need to move other details, including:
Employee emergency contacts
Time Off & Sick policies/balances
Tax exemptions
Recurring garnishments
Time Tracking
Documents
Employee handbooks (download before canceling the old account)
Any benefits not managed by Gusto (deductions that are manually set up)
Integrations (e.g., time tracking or accounting)
The company needs to reconnect all integrations (except for 401(k) and worker’s comp)
Q: Will Gusto re-file closed quarters under the new FEIN? A: No, Gusto can only start filing under the new FEIN in the quarter of the first payroll check date. Closed quarters need to be filed outside of Gusto.
Q: Will my 401(k) integration be moved to the new account? A: Yes, the 401(k) providers can transfer plans to the new account. Remind us about the integration, and we'll work with all parties to get this set up under the new FEIN.
Q: Will my worker’s comp policy (integrated with Gusto) be moved? A: Yes, a Gusto specialist will connect you with NEXT Insurance to complete the transfer.
Q: Will Gusto-managed benefits transfer to the new FEIN? A: This depends on the carriers. If any carrier denies the move, the company must set up new plans.
Q: Can Bring Your Own Broker (BYB) benefits be moved? A: Yes, ask your broker to process the FEIN change with carriers. Once all carriers confirm the update, contact Gusto with that confirmation from your broker, and we can migrate the benefits to the new account.
Q: Can benefits be moved if my company changes states? A: Carrier policies vary; many do not allow benefit migration for state changes. We'll let you know if migration is possible or if new plans are needed.
For more information on the different entity types, check out our blog.
If your business entity type changes:
Confirm with the IRS if you also need a new Federal Employer Identification Number (FEIN).
If yes, follow the steps for updating your FEIN.
If no, follow the steps below.
Important: Documents may need to be re-signed. After Gusto reviews your submission, you may need to re-sign all company documents that reflect the updated information. Complete this as soon as possible to avoid any delays or payroll blocks.
In your web browser
Update your business entity name in Gusto:
Go to Taxes & Compliance
Click Tax setup.
Next to Tax account details, click Edit.
Edit the legal name. You may need to upload documentation to validate the name change.
Example: IRS and state documents that prove the name has changed (such as CP-575 or Letter 147C).
Update your business entity type (if needed).
Answer any follow-up questions about S-corp taxation (applies to C-corp and LLCs only).
Click Continue.
If asked, upload a copy of your IRS Form CP 575 or Notice 147-C confirming the new name.
Click Continue.
Read reminders, then click Submit.
In the mobile app
Update your business entity name in Gusto using the mobile app:
Open the Gusto mobile app and sign in.
In the bottom-right corner, tap More.
Select Taxes & compliance.
Scroll down to Quick links and select Setup tax accounts.
Edit the legal name. You may need to upload documentation to validate the name change.
Example: IRS and state documents that prove the name has changed (such as CP-575 or Letter 147C).
Under Business entity type, choose your company's current entity type.
C-corps and LLCs: Answer any follow-up questions about S-corp taxation.
If prompted, tap Upload to add documentation that validates the name change.
Tap Continue.
Read the reminders, then tap Submit.
Important reminders
You may be asked to make additional updates in your account based on the change, or provide additional documentation or proof of the entity change.
Example: If your company becomes taxed as an S-Corporation, you’ll also need to:
Identify your firm’s 2% shareholders, and
Update your company’s tax elections and exemptions in Gusto.
Note: An S-Corporation (S-Corp) is not a business entity type, but a tax election. You can specify this after you select your legal entity type as a C Corporation (C-Corp) or a Limited Liability Company (LLC).
A Pass-Through Entity Tax (PTET) is an optional state tax election available in many states. It lets pass-through businesses—like S-corps, partnerships, and LLCs—pay state income taxes at the company level, instead of passing that tax to each owner individually.
Why some businesses choose PTET
The federal tax code caps the State and Local Tax (SALT) deduction at $10,000 per year. A PTET election can help your business work around that cap.
The business pays state tax directly. Owners then receive a credit or deduction on their personal tax returns.
How we handle PTET at Gusto
Gusto does not file PTET elections or make PTET payments on your behalf.
Work with your tax advisor or CPA to decide if a PTET election makes sense for your business, and to file the election directly with your state.
States that offer PTET include California, New York, New Jersey, Connecticut, and many others—each with different rules and deadlines.
Talk to your accountant or tax professional to find out if PTET is right for your business.
A company location can be any address where your employees work (or live, for employees working from home), your legal filing address, or your legal mailing address. If you've added a new company location, enter it in Gusto.
Important reminders
If you do not enter employee work locations during onboarding, and only have PO-box locations, we'll eventually ask for a company work location that's not a PO box (for taxation).
Legal or mailing address changes—be sure to notify the IRS of your legal or mailing address change. You’ll also need to notify the states (where you've previously registered) so they can update your legal or mailing address on file.
If you’ve never registered with the state agencies where you now have employees working, you’ll need to register your business in the new state.
If you do not let the IRS and state agencies know before making updates in Gusto, it may result in failed payments or filings.
The address should be a physical location in the US and not a PO Box or other mailboxes.
Do not delete old work addresses if employees ever worked there. Gusto will need historical work addresses for taxation purposes.
In your web browser
To add a new company address:
Click your company name in the left menu to go to your company's profile.
Under the "Information" section, click Locations.
Under "All locations", click Add location.
Enter the new work address.
Check the box at the bottom if this is a work location.
Click Save.
Gusto will file tax returns for the newly added location after you pay an employee at that location—make sure each of your individual employee profiles now reflects the appropriate work address (new or old).
In the Gusto mobile app
To add a new company address:
Open the Gusto mobile app and sign in.
In the top-right corner, tap the You icon.
Tap Company.
Tap the
menu next to Details.Select Locations.
Choose Add location.
Enter the new work address.
Check the box at the bottom if this is a work location.
Select Save.
Gusto will file tax returns for the newly added location after you pay an employee at that location—make sure each of your individual employee profiles now reflects the appropriate work address (new or old).
Important reminders
Changing the filing and mailing address will temporarily block payroll until your signatory electronically re-signs the necessary company forms. Make sure your signatory is prepared to complete this action promptly to avoid payroll delays.
Before you can change the main company location, you need to add the new company address first (use the steps in the Add a company address dropdown). Then, follow the steps below.
The address should be a physical location in the US and not a PO Box or other mailboxes.
Change the main company location
Only admins can make this change. You need to have more than one location added before you can switch the main address.
In your web browser
Click your company name in the left menu to go to your company's profile.
Under the "Information" section, click Locations.
Next to "Mailing and filing address", click Switch.
If you do not see this, add the new location first, then the option to switch will appear.
Choose the company address you're changing it to, and click Save.
As a reminder, already-submitted filings typically do not need to be re-submitted if the filing address is the only information that was updated.
In the Gusto mobile app
Open the Gusto mobile app and sign in.
In the top-right corner, tap the You icon.
Tap Company.
Tap the
menu next to Details.Select Locations.
Next to Mailing and filing address, tap Switch.
If you do not see this, add the new location first. Then the option to switch will appear.
Tap the address field to select the new address.
Select Save.
In your web browser
To edit or deactivate a company address in Gusto:
In the left menu, click your company name.
Under the "Information" section, click Locations.
Under "All locations", find the address, and click the three-dot menu under the “Actions” column.
Click Edit company location. A few reminders:
For addresses that can be edited, and need to be deactivated, scroll to the bottom of the popup box and click the Deactivate this location link.
If you still have employees actively working at an address, you will not be able to edit the address.
To deactivate this location, create a new company location, then move your employees' work address to that location.
Once a new company address is added, you can choose to Edit employees at this location or manually change an employee's address to move them to the new location.
If the employee used to work at that address, the address cannot be edited.
If the location is permanently closed, scroll to the bottom of the popup box and click the Deactivate this location link.
If an address is only applicable to dismissed employees, message us from the Help (?) icon in your account so we can help with deactivating the address.
Click Save.
In the Gusto mobile app
To edit or deactivate a company address in Gusto:
Open the Gusto mobile app and sign in.
In the top-right corner, tap the You icon.
Tap Company.
Tap the
menu next to Details.Select Locations.
Under All locations, find the address. Tap the three-dot
icon.Select Edit company location. A few reminders:
For addresses that can be edited, and need to be deactivated, scroll to the bottom of the popup box and click the Deactivate this location link.
If you still have employees actively working at an address, you will not be able to edit the address.
To deactivate this location, create a new company location, then move your employees' work address to that location.
Once a new company address is added, you can choose to Edit employees at this location or manually change an employee's address to move them to the new location.
If the employee used to work at that address, the address cannot be edited.
If the location is permanently closed, scroll to the bottom of the popup box and click the Deactivate this location link.
If an address is only applicable to dismissed employees, message us from the Help (?) icon in your account so we can help with deactivating the address.
Select Save.
Updating your employees’ addresses may have tax implications and result in follow-up action items. Check the notifications on your payroll dashboard for a list of things to complete once you've made a change.
In your web browser
Click your company name in the left menu to go to your company's profile.
Under the "Information" section, click Locations.
Under "All locations", find the address, and click the three-dot menu under the “Actions” column.
Click See employees.
Review the current employees at this location, and if you need to move some, click Move employees here.
Choose a start date at the new address.
This date can only be now or in the future, not in the past.
If you need to make retroactive address updates, do so individually in each team member's profile.
The “start date” will be applied to all employees in the bulk operation.
Select employees to move.
Click Move employees.
In the Gusto mobile app
Open the Gusto mobile app and sign in.
In the bottom-right corner, tap the You icon.
Tap Company.
Tap the
menu next to Details.Select Locations.
Under All locations, find the address. Tap the three-dot
icon.Select See employees.
Review the current employees at this location. If you need to move some, select Move employees here.
Choose a start date at the new address.
This date can only be now or in the future, not in the past.
If you need to make retroactive address updates, do so individually in each team member's profile.
The “start date” will be applied to all employees in the bulk operation.
Select employees to move.
Tap Move employees.
At this time, you'll need to contact us from the 
in your account to request a phone number update. Your company phone number must be a US-based number.
The company signatory is responsible for electronically signing all government forms Gusto creates and is generally a member of the partnership/business.
Each time a signatory is added or updated in Gusto, we’ll have to file a new Form 8655 with the IRS—your signatory must be authorized by the IRS to give Gusto the “Reporting Agent Authorization” we need to file and pay your taxes.
Important reminders
Changing the signatory will block payroll until your new signatory has re-signed company forms—make sure they're ready to sign them before making the change.
If your signatory is changing, you should notify the IRS by completing Form 8822-b.
The company signatory and person who signs benefits-related forms (benefit-signatory) are different, or can be.
If you need to change your benefits signatory, contact us from the
in your account and we'll start the process.
Authorized signers by entity type:
Sole proprietorships.
The individual owning the business.
Corporation—including a limited liability company (LLC) treated as a corporation.
An officer having legal authority to bind the corporation,
Any person designated by the board of directors or other governing body,
Any officer or employee on written request by any principal officer, and
Any other person authorized to access information under section 6103(e).
Partnership (including an LLC treated as a partnership) or an unincorporated organization.
A member of the partnership.
Single member LLC treated as a disregarded entity.
The owner of the LLC.
Step 1: Delete the current signatory
You must be the primary administrator to complete the steps below:
Click your company name in the left menu to go to your company's profile.
If you're in the mobile app: Instead, tap the You icon in the top-right corner. Then tap Company.
Below the "Information" header on the left, select Details.
Next to Company Signatory, select edit.
Scroll down and select Delete this signatory.
Step 2: Assign a new signatory
Once this signatory is deleted, add the new signatory.
Click your company name in the left menu to go to your company's profile.
If you're in the mobile app: Instead, tap the You icon in the top-right corner. Tap Company.
Next to Company Signatory, select Assign a signatory.
Select if you're the signatory.
If you are the new signatory, enter your information.
If you are not the new signatory, enter their email address so that we can send them a notification to fill out their information.
Once the new signatory is added, they'll be prompted to electronically sign a few forms in the Documents section.
Go to this article to learn how to add, change, or remove a bank account.
If your state or local tax account numbers were changed or updated, check with the IRS to determine if your FEIN (Federal Employer Identification Number) also needs an update. If you’re issued a new FEIN, here’s how to handle FEIN changes with Gusto.
Update a state or local tax account number (if your FEIN has not changed)
Carefully review any information you’re updating, and all supporting agency documentation (e.g., notices, online portal screenshots, etc)—entering incorrect information can result in notices, penalties, and extra cost and time to correct historical payments and returns.
When one thing changes, others may too—you should check to see if any other important tax details are changing (e.g., state unemployment insurance tax rate changes, or deposit schedule changes for withholding taxes).
Click the Taxes & compliance section and select Tax setup.
If you're using the Gusto mobile app: Instead, tap More and select Taxes & compliance. Tap Setup tax accounts.
Scroll to the applicable “[State] Tax Setup” headline.
Select Manage taxes.
Find the account number you're updating and select Edit.
Update the number, and choose Save. This new account number will be used on all payments and filings that are created after the update was made.
If you change your account number in January, April, July, or October (the months that quarterly filings are generated and due), message us from the Help (?) icon in your account.
There’s a chance that the upcoming payments or filings will be sent with your old account number—if this happens, there could be tax implications.
If we’ve already made payments and filings to an incorrect account number, you’ll need to fix this with the tax agencies directly (outside of Gusto). Learn how to find your historical tax payments and tax returns in Gusto below.
Heads up: Correcting payments or filings sent to the wrong account number can be tricky—we recommend working with a tax advisor for help, or using our partner directory to find one.
Find historical tax payments made to the incorrect account number
Head to the Reports section of your account.
To get here in the Gusto mobile app: Once you sign in, tap More then choose Reports.
Find and select the Agency payments report.
In the “Sort by” field, select Date (newest) to see the most recent deposits made.
Choose the report format, then select Generate report.
The report will not show the account number each payment was paid to, but all payments listed will have been made to the account number Gusto had on file on the date listed in the report.
For the agency where a new account number was issued, confirm the “effective date” of the new number and identify all past payments that were made to the incorrect account number (based on the new number’s effective date).
Contact the agency and ask that they transfer the identified payments to the correct account number.
Correcting payments or filings sent to the wrong account number can be tricky—we recommend working with a tax advisor for help, or using our partner directory to find one.
Find historical tax returns filed with the incorrect account number
Head to the Taxes & Compliance section and click Tax documents.
To get here in the Gusto mobile app: Once you sign in, tap More then choose Taxes & compliance. Tap View tax documents.
Go to the State tab.
To find historical tax returns made to the incorrect (old) number, click the column headers to filter by state or time frame.
If you're in the mobile app, tap the three dots icon and choose Filter.
Find all filings with a status of Sent that used the incorrect account number. This should be based on the new number’s effective date.
Contact the agency and ask that they transfer the identified tax returns to the correct account number.
Correcting payments or filings sent to the wrong account number can be tricky—we recommend working with a tax advisor for help, or using our partner directory to find one.
State agencies assign your company an unemployment insurance tax rate when you register as an employer. Each year, you will get a new notice with your updated rate. These notices usually arrive between November of the prior year and March of the current year.
⚠️ Important compliance reminder: You must keep your SUI rate up to date in Gusto. If you miss deadlines, the state agency may charge penalties or interest, and your company will need to pay them.
Add a new SUI rate
Tip: Wait until October 1 or later to add rates for the following year.
Follow these steps to enter a new SUI rate from your state notice:
Go to Taxes & Compliance > Tax setup.
If you're using the Gusto mobile app: Instead, tap More and select Taxes & compliance. Tap Setup tax accounts.
Find the state you're editing and select Manage Taxes.
In State Tax Settings, find the Unemployment Tax Rate and select Edit. This may also be called “SUI rate” or “Experience rate”.
Updating only works in states where you have active employees.
You can also view your past rates here.
Select Add a new rate.
If the rate was effective during a prior closed quarter, you may get a tax notice for an amount owed or a refund (depending on whether you underpaid or overpaid).
Enter the percentage from your notice.
Example: If your notice says .055555, enter 5.5555%.
For state-specific entry instructions, check the state registration articles.
Set the Effective Date from the notice.1
Most states: January 1.
New Jersey, Tennessee, Vermont: Use July 1.
New Hampshire: Dates may be Jan 1, Apr 1, Jul 1, or Oct 1, depending on the notice.
Select Save.
Correct a SUI rate or effective date
If you entered the wrong rate or effective date, update it as soon as you have the correct info.
Go to Taxes & Compliance > Tax setup.
If you're using the Gusto mobile app: Instead, tap More and select Taxes & compliance. Tap Setup tax accounts.
Find the state you're correcting and select Manage Taxes.
In State Tax Settings, find the Unemployment Tax Rate and select Edit. This may also be called “SUI rate” or “Experience rate”.
Updating only works in states where you have active employees.
You can also view your past rates here.
Choose Make a correction.
Before each quarter ends, Gusto runs a reconciliation payroll to check for differences between your current SUI rate and past rates.
If we find you underpaid, Gusto will debit your account for the missing amount.
If we find you overpaid, Gusto will refund the extra amount.
If the new rate applies to a quarter that has already closed, you will likely get a notice from the agency:
Underpaid → You must pay the agency.
Overpaid → You will receive a refund.
⚠️ Gusto does not amend unemployment returns for past quarters. You either pay the agency directly or accept the refund.
Enter the correct rate (example: .055555 → 5.5555%) and effective date from your notice.
For state-specific entry instructions, check the state registration articles.
Set the Effective Date from the notice.1
Most states: January 1.
New Jersey, Tennessee, Vermont: Use July 1.
New Hampshire: Dates may be Jan 1, Apr 1, Jul 1, or Oct 1, depending on the notice.
Select Save.
1 Failure to timely update or confirm your State Unemployment Insurance rate may result in additional taxes and penalties being imposed on the taxpayer by the taxing authority or agency.
What happens if you update late
If the update applies to a closed quarter, the agency may issue:
A notice to pay more (if underpaid), or
A refund (if overpaid).
Gusto will not amend unemployment returns for past quarters.
If underpaid → Pay the agency directly.
If overpaid → Accept the refund.
Before the end of each quarter, Gusto runs a reconciliation payroll. If a difference is found:
Gusto will debit your account for underpaid taxes, or
Gusto will refund your account for overpayments.
⚠️ Final compliance reminder: Failure to update or confirm your SUI rate may result in extra taxes and penalties from the agency. The company is responsible for paying these.
Automatic updates from agencies
Some agencies share rate updates directly with Gusto. If we can confirm your rate, we may update it for you. However, it is still your responsibility to:
Confirm your correct rate is entered in Gusto, and
Update it if necessary.
Get help
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Admins with the required permissions can now change the transaction description that appears on employee’s bank statements.
There are three description options to choose from—the description will default to "GUSTO" if no changes are made.
Change the direct deposit bank description
In your web browser:
Go to Pay.
At the top of the page, click Settings.
Next to "Bank descriptor", click edit.
Choose between the three options:
GUSTO
Your company’s name
Custom — Enter the description you’d like employees to see on their statements.
Click Save.
In the Gusto mobile app:
Open the Gusto mobile app and sign in.
Next to Pay, tap Settings.
Find Bank descriptor and tap Edit.
Choose between the three options:
GUSTO.
Your company’s name.
Custom — Enter the description you’d like employees to see on their statements.
Select Save.
In your web browser
To add your company's website while signed in to Gusto on the web:
Click your company name in the left menu to go to your company's profile.
Under "Information", click Details.
Find the "Details" section, and click Edit.
Add or update your company's website.
Click Save.
In the Gusto mobile app
To add your company's website from the Gusto mobile app:
Open the Gusto mobile app and sign to your admin profile.
In the top-right corner, tap the You icon.
Tap Company.
In the Details tile, tap Edit.
Add or update your company's website.
Select Save.
The logo you upload to Gusto is used for company branding in communications (e.g., invoices, emails, paystubs).
In your web browser
To add a logo while signed in to Gusto on the web:
Click your company name in the left menu to go to your company's profile.
Next to your company name at the top of the company profile, click the kale edit pen.
Upload or drop a file. Only PNG and JPEG files of 300k or less.
Click Save.
In the Gusto mobile app
To add a logo from the Gusto mobile app:
Open the Gusto mobile app and sign to your admin profile.
In the top-right corner, tap the You icon.
Tap Company.
In the top-left corner, tap the pen icon.
Tap Upload to add a file.
Select Save.