If you're an admin in your admin account (toggle accounts if you need to), you can update a company's details by following the instructions in the dropdown(s) below.
If you've changed your legal business name, or need to correct it, follow the below steps to have this reflected in your Gusto account:
Once we receive your request and correspondence attachment, we'll update the company name in your Gusto account.
DBA and spelling update requests
If you're adding or updating your DBA (doing business as) name, or need to correct a misspelling, please contact us from the Help section of your account requesting the DBA update.
If Gusto reaches out regarding an error with the name you're using in Gusto, it's likely because we're using your DBA (doing business as) name instead of the official name that is on record with the IRS. To resolve this issue:
Change in ownership/structure:
If you've changed your business type, or experienced a change in ownership or structure with your business, check with the IRS to see if this requires a change to your company's Federal Employer Identification Number (FEIN). You will also need to reach out to your state agency regarding this change to see if you need new state and local tax account numbers. Please note that a change in your business name alone does not typically require a new FEIN. Please see our Help Center for more information on company name changes.
In order to generate the required tax filings for your old FEIN and new FEIN, two separate customer accounts are needed for each filing. Follow the below steps to set this up.
Step 1: Create a new Gusto account.
Step 2: In your new Gusto account, input your new company info:
We can assist with migrating employee info over to your new account as long as your employees haven’t changed work locations.
Step 3: contact us from the Help section of your account about the FEIN change. Let us know which employees you DO NOT want migrated over, if any, so we can make sure your accounts are accurate. If we also manage your benefits, please let us know in your email so we may put you in contact with our Benefits team so that your benefits are not terminated with your carrier.
Important: If you need W-2s generated for the account you're closing, you'll need to select that Gusto process your quarterly and yearly filings, we will file returns for the current quarter and year-end with payroll amounts. We will also file any remaining quarterly returns for the year with $0 amounts.
If you realize you added an incorrect FEIN in your customer account, go to the Help section in your customer account to request that we update your existing account with the correct FEIN.
If you've changed your company type, check with the IRS to see if this requires a change to your company's Federal Employer Identification Number (FEIN). Also make sure to contact all state agencies to see if you need new state account numbers.
If you have not received a new FEIN, change your company type using the following steps:
If you're given new state account numbers, sign in to your Gusto account and go the Help section to contact our team so we can help update your account.
If your company type changed because you received a new FEIN, follow the steps in the Change your FEIN dropdown of this article.
A company location can be any address where your employees work (or live, for employees working from home), your legal filing address, or your legal mailing address. If you've added a new company location, you should enter it into your Gusto account by following the instructions below.
Before paying your employees, make sure each of their individual employee profiles now reflects the appropriate work address (new or old).
Gusto will file tax returns for the newly added location after you pay an employee at that location. You typically don't need to resubmit prior filings if the filing address is the only information that was updated.
Do not delete old work addresses if employees ever worked there. Gusto will need historical work addresses for taxation purposes.
You can switch your filing and mailing address easily in Gusto—before you can switch, make sure you've added the new company address following the steps in the Add a company address dropdown, then follow the steps below.
At this time, you'll need to contact us from the Help section of your account to request a phone number update.
Customers on the Premium plan, or Plus plan with the priority support add-on, can contact us from the Priority support section.
The company signatory is responsible for electronically signing all government forms Gusto creates and is generally a member of the partnership/business.
Each time a signatory is added or updated, we’ll file a new Form 8655 with the IRS—your signatory must be authorized by the IRS to give Gusto the “Reporting Agent Authorization” we need to file and pay your taxes. Authorized signers by entity type:
Important: if you're adding or changing your company’s signatory, please also notify the IRS by completing Form 8822-b.
Step 1. Delete the current signatory
Step 2. Assign a new signatory
Once this signatory is deleted, add the new signatory.
Once the new signatory is added, they will be prompted to electronically sign a few forms by clicking the Company section and selecting Documents.
If eligible, you can use instant bank verification to get set up right away. If you do not use instant bank verification, you will get two test transactions sent to your account for verification—this may take 2-3 business days.
Credit payments and credit cards are not accepted—the account must be linked to a bank checking account.
What to know before you add multiple bank accounts
Add an additional bank account
Set a bank account as your default account
Gusto will debit the default bank account for monthly invoices and for any international contractor payments.
Assign a bank account to a Payroll on AutoPilot (for multiple bank accounts only)
If your company uses the Payroll on AutoPilot feature, we'll debit from the 'default' bank account on file. If you want AutoPilot to debit from a different bank account, you can change this in your Gusto admin profile.
Going forward, all Payrolls on AutoPilot will debit funds from the selected bank account.
Remove a bank account
If you choose to delete a bank account from which payments are scheduled in the future, we’ll warn you that the future payments will be canceled and you’ll need to reschedule the payments again.
Q: Can I add multiple company bank accounts?
A: Yes—you can add multiple bank accounts and individually select which bank account to use on payroll(s) and contractor payments.
Gusto will use the default bank account for monthly invoice payments.
Q: I paid people from the wrong account, what do I do?
If Gusto has already debited the bank account, you’ll want to contact your bank to transfer the required funds into the bank account.
Q: Can we split the payments between multiple bank accounts?
A: No. All payments come from one bank account. if you want to split payments, we suggest running multiple payrolls and selecting different bank accounts for each.
Q: Can we have a bank account associated with each employee?
A: No—but you can allocate employees to departments and set up pay schedules per department and then each pay schedule can have a bank account associated with it.
Q: Does Gusto support alphanumeric bank accounts?
A: Yes. We allow users to use bank accounts with both letters and numbers.
Due to the potential tax implications of having an incorrect account number on file previously, you'll need to contact us from the Help section of your account to assist with the update.
When contacting Gusto, please provide any supporting documentation you may have that includes the correct/updated account number—this includes agency notices, screenshots from an online agency portal, or similar.
Admins with the required permissions can now change the transaction description that appears on employee’s bank statements.
Historically, the description next to an employee’s direct deposit would reflect GUSTO. Now, there are three description options to choose from.
Note: The description will default to GUSTO if no changes are made.
Change the direct deposit bank description